The manager’s four commitments to associates
NASIR ZAHIR, CFBE - FULL SERVICE HOTEL GM
![NASIR ZAHIR, CFBE - FULL SERVICE HOTEL GM]()
NASIR ZAHIR, CFBE - FULL SERVICE HOTEL GM
Seeking a Upscale Full Service Hotel General Manager position. Expertise in Hotel Turn Around | High Energy | Staff Development | Budget | Sales & Catering |Hotel Operations |F&B |Engaging Leader | Hands on Leader |
In order to exceed guest expectations you must first exceed associate expectations.
The manager’s four commitments to associates
1.To be hands on and involved.
2.To be supportive of good efforts, even if they do not work.
3.To be responsive to suggestions.
4.To recognize those who consistently exceed guest expectations.
Director Of Dining Services at Brookdale
9 年Adrian, agreed. Add one more. To understand their job specific priorities and leave them better than you found them. Not really an effective style to walk into their world and blow it up and walk out. A dishwasher/front desk agent/executive housekeeper, all have and rely on their own priorities. Knowing the boundary of these and respecting it. That's fine leadership, during the pursuit of excellence.
Facilitator. ?????????????? Helping people, teams and organisations through transformation towards purpose and performance (since 2000 ??)
9 年Hey Nasir Zahir, CFBE, I spent my formative years in hospitality. I agree but may add one more? To know when to not be hands on, not be involved; to know when to give feedback, coach and then get out of the way of your high performers doing a great job. Good luck.
Director of Guest Relations and Service Excellence at The Beekman, a Thompson Hotel | Full Service, Lifestyle & Luxury Hotels | Service & Culture Champion | Leading with Care | Rooms Operations
9 年This is great!