Management in Support Services

Management in Support Services

Monitor efficient working of support team and ensure optimal level of operational productivity in all processes and ensure compliance to all customer objectives and manage communication with various client groups to identify and resolve all issues.

Supervise working of all client groups and new services and coordinate with senior specialists to provide consultation in all design for processes and maintain knowledge client businesses.

Collaborate with application support and IT team to provide technical expertise in various support issues and administer all contracts in assistance with production team and recommend improvements to all management processes.

Collaborate with all contract support teams and business users to ensure appropriate support to all IT processes and analyze all root causes of applications and ensure optimal level of customer satisfaction.

Monitor and resolve all technical issues for all business data and events and administer efficient working of all small and large size projects. 

Participate in support steering committee and escalate all issues to management for resolutions and prepare reports for all support items.

Skill and Attributes:

·        Patience and understanding.

·        Acceptance of ownership.

·        Identifying and Evaluate Technology Solutions.

·        Investigation and diagnostic skills.

·        Excellent customer service skills.

·        Identify Potential Issues.

·        Attention to detail.

·        A proactive approach.

·        Ability to work under pressure and to tight deadlines.

·        Work with Cross-Functional Teams.