Manage Your Detractors More Effectively And Convert Them Into Promoters

For a business, gathering customer feedback is just as important as closing the customer feedback loop. All the cost and effort you put into acquiring customer feedback are futile if you aren't also working on the process of closing the feedback loop.?

Taking the appropriate action in response to customer feedback is known as closing the feedback loop. It is the procedure that entails addressing customer feedback, making improvements to your organization in accordance with customer suggestions, resolving customer complaints (if any), and informing customers that you have addressed their feedback.

With Zykrr, as soon as your CX initiative is functional, feedback will be delivered directly to your analytics dashboard. What matters is ensuring that the appropriate team members can quickly and easily receive that feedback.?

The NPS and closed-loop initiatives become more engrained in the day-to-day experience for your employees when there is a consistent pulse of shared customer feedback throughout your organization. By keeping a close check on feedback, you can give your team the insights they need to take immediate action rather than waiting until it's too late.?

When a customer provides feedback, both they and the employee that worked with them are still reflecting on the event that led to the feedback.

Through the closed-loop process, this awareness of the customer's precise experience helps provide two distinct results:?

1. Timely customer follow-up and resolution?
2. Continuous learning on the part of the employee

Close looping feedback is an essential part of your CX program where Zykrr lets you in identifying the dissatisfied customers or detractors and passives and taking timely corrective measures that help you to convert such detractors and passives into promoters.?

Therefore, the best chance of converting passives and detractors into promoters is for businesses to listen to their customers' complaints, make them feel heard, and do their utmost to fix the problem.

Organizations that successfully implemented Zykrr's close looping module have seen a boost in NPS, a decrease in customer churn, an increase in revenue, and an enhancement of their brand identity.

To learn more on how to leverage Zykrr's Close Looping module, visit us at https://www.zykrr.com