Makro Labelling

Makro Labelling, an international leader in the production of cutting-edge automatic labeling machines for the beverage, food, home & personal care and pharmaceutical sectors, is recognized for its ability to provide customized solutions that meet the most modern production needs. Technological innovation and customer care are the pillars on which the company has built its success, constantly maintaining high standards of quality and reliability.

To support this commitment to excellence, Makro Labelling has chosen Components Engine , An innovative digital platform for spare parts management. This tool has allowed Makro Labelling to optimize its after-sales service, significantly improving operational efficiency and customer experience.

The Challenge: Innovation and Customer Care

With a range of diversified machinery, Makro Labelling faced significant challenges in spare parts management. The increasing complexity of its technological solutions required a system capable of effectively managing a large catalog of components, while ensuring impeccable after-sales service and minimizing errors and delays.

Components Engine was chosen as a strategic partner to revolutionize the spare parts management process. The digital platform enabled Makro Labelling to:

• Automate the ordering process through an interactive spare parts portal, accessible 24/7 and in multiple languages.
• Personalize the customer experience, thanks to a system based on entering the serial number, which allows displaying only the spare parts specific to the purchased machinery.
• Improve operational efficiency, reducing machine downtime and ensuring optimized order management.

Benefits for Makro Labelling

Choosing Components Engine has brought numerous tangible benefits, strengthening the position of Makro Labelling as a technologically advanced company capable of responding quickly to the demands of the global market.

1. Digital and Customized Spare Parts Catalog: Thanks to Components Engine, Makro Labelling’s customers can access a customized digital spare parts catalog that displays only the parts compatible with their machinery. This approach drastically reduces the risk of errors during ordering, improving the speed and accuracy of the process.
2. Quick Add of New Spare Parts Codes: Makro Labelling can quickly introduce new spare parts codes, ensuring greater responsiveness to market changes. This is particularly useful in a constantly evolving industry like packaging, where the continuous update of components is essential.
3. Automated Multi-level Bill of Materials: The spare parts catalog management has been optimized thanks to the automated multi-level bill of materials (BOM), which simplifies the selection and updating of components. This system has resulted in significant time savings for both the company and its customers.
4. Advanced Customer Care: The spare parts portal not only simplifies orders but also suggests related products and complementary components, helping to increase sales and improve the overall customer experience. The reduction of errors during the purchasing process has allowed Makro Labelling to provide impeccable after-sales service, minimizing machine downtime to the fullest.
5. Global Operations and 24/7 Access: The system implemented by Components Engine allows Makro Labelling to operate on a global scale, with 24/7 access to the spare parts portal, reducing operational costs and facilitating multilingual communication. This has enabled the company to expand its business internationally, providing customers with continuous and uninterrupted support.

An Impeccable After-Sales Service

The use of Components Engine has allowed Makro Labelling to optimize not only the internal management of spare parts but also significantly improve after-sales service. Customers, by accessing the spare parts catalog with their own credentials, can:

• Consult purchased orders and quickly and accurately view the necessary components.
• Fulfill complete orders in just a few steps, without errors, even for different machinery, reducing wait times and improving operational efficiency.

Conclusion

Thanks to the collaboration with Components Engine, Makro Labelling has been able to combine technological innovation and customer care, improving not only internal efficiency but also the quality of the service offered. Inizio modulo

The company has thus strengthened its position as a leader in the industrial labeling sector, ensuring a high level of customization and responding promptly to customer needs.

With this digital solution, Makro Labelling is able to face the future challenges of the global market with confidence, continuing to offer products and services that meet the increasingly complex needs of its customers.

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