Making Tough Decisions: Three Tools to gain Clarity and Confidence

In our journey to remarkable, each of us are faced with making challenging decisions that can impact our team, customers, and company.? What to do when you don’t know what to do?? Here are three powerful questions you can use as tools to make the best choice while being aligned with Etech's vision, mission, and character commitments.

1. What would your replacement do?

This question encourages us to step outside of our current perspective and consider the situation with fresh eyes. At Etech, we value innovation and continuous improvement. By imagining how a new person in your role might approach the problem, you can:

• Gain objectivity and overcome personal biases
• Identify potential inefficiencies or outdated practices
• Discover innovative solutions that align with our commitment to being a leader in the BPO industry

Remember, our vision is to make a remarkable difference for each other, our customers, and within our communities. This requires us to challenge our own assumptions and embrace new ways of thinking which demonstrate teachability, adaptability and creativity.

2. What would you do if nobody's feelings would be hurt?

Feelings are powerful. At Etech, we pride ourselves on building strong relationships with a commitment to valuing people. We teach having a balance of heart - mind leadership, and how to value both results and relationships.? Asking this question allows us to temporarily set aside emotional considerations and focus on the core issues at hand. By doing so, you can:

• Identify the most logical and effective solution
• Recognize where personal relationships might be clouding your judgment
• Find a balance between empathy and necessary action

Once you've clarified the best course of action for accountability, you can then apply the character commitment of valuing people to determine how to implement the decision with sensitivity and respect.

3. What would you tell yourself to do?

This question taps into your inner Trusted Advisor wisdom and aligns with our character commitment of integrity. It also embodies courage as it gives you permission to tap into what you believe is right as you:

• Listen to your moral compass
• Consider long-term consequences rather than short-term comfort
• Act in accordance with Etech's values and your own principles

By asking yourself what advice you would give to someone else in your position, you can unlock the guidance you need to make a decision that you can stand behind with confidence.

As you face your next challenging decision, I encourage you to ask yourself these three questions to make your decision with clarity and confidence.

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