Making ‘I can’ an infectious part of our culture

Throughout my career, I have always enjoyed working with colleagues that are proactive and get things done.?This is something that I have aimed to cultivate at the ServiceNow Centre of Excellence.?If you have a ‘can do’ attitude, it becomes infectious and positively influences those around you.

That’s one of the reasons new joiners quickly feel like established members of our ServiceNow practice, as they pick up on the ‘can do’ culture that runs deep within Computacenter.

Producing your best work

A key element of a can-do culture is how we enable our people to produce their best work.?It is a prerequisite for our consultants to have the right level of technical expertise for a particular role.

But what we also do is give everyone the space and autonomy to deliver their best and brightest ideas for the benefit of our business and our customers.

We are big believers in pragmatic solutions over politics. It’s about empowering our consultants to do the work that motivates them, to find the opportunities to add value, to reach out, and to talk to the right resources, wherever in the organisation they are located.

It helps everyone understand and recognise that they are not a small cog in a big wheel.

Making a difference

Our people are proud of what they do and what they achieve. They are true professionals dedicated to the pursuit of innovative solutions that make a real difference to our customers. And when it comes to delivery, that can-do attitude ensures they are always ready to go the extra mile to deliver customer satisfaction.

That’s why I am proud that the proactive can-do culture runs through every level of our practice.

Our weekly online all-hands ‘huddle’ has been running for more than 10 years and provides a forum to share ideas, discover new ones and plan how to make them happen.?Anyone can present - from graduates and apprentices to senior management.

Speakers are drawn from within the ServiceNow practice and the wider Computacenter group.?Many consultants enjoy the platform to showcase innovative ServiceNow use cases.

Opportunity for all

Another key characteristic of the ServiceNow practice is that there are opportunities and career pathways for all.?Whether someone is at the start of their journey in the world of IT, or an experienced professional, there are plenty of opportunities that enable people to gain experience, expand knowledge, or catch their next big break.

As our consultants grow and develop their skills and experience, the opportunities multiply. We are firm believers in recognising our people as they develop.?By developing new skills, consultants are empowered to take on new roles or access larger projects that further stretch their capabilities.?It’s a virtuous circle, which works to the benefit of our consultants, the wider practice, and our customers.

Managers within the ServiceNow practice encourage and challenge their team members.?We are supportive of people that might want a change of direction or a role that fits better with newly gained qualifications.

Last year two of our consultants Daniel Gibbard and Mathew Hillyard gained the ServiceNow Certified Master Architect accreditation (read about their journeys here: Dan and Mat).?This will open up new long-term opportunities to use their expanded skillset on different projects.

Whilst we are always happy to support and open the right doors, we equally support anyone that is content in an existing current role. ?We won’t push change just for change’s sake. ?Whatever the stage of their career, our people matter to us. ?And it’s not just words, we work hard to support and nurture everyone, by offering the right training, experiences, and space they need.

Investing in training

From ServiceNow technical training and professional certifications to soft skills training and on-the-job coaching, the learning opportunities available within the ServiceNow Centre of Excellence are second to none.

Training on the Now platform is available to all who join our ServiceNow Centre of Excellence team.?We support our employees with training and personal development to help them grow their careers and thrive.?That’s why training is always aligned to the needs of the consultant, not the practice.

I enjoy seeing consultants demonstrating pride in achieving their certifications.?In the last few weeks, I’ve seen posts on LinkedIn - Ionut Carp talked about passing his Project & Portfolio Management and Cloud Provisioning and Governance certifications and Jack Martin attained his Certified Implementation Specialist in ITSM certification.

In a 2021 Group Employee Survey, 90% of our people said that there are sufficient learning opportunities for them to improve their skills. This is pleasing to hear as it is significantly higher than the industry average.

It’s about the journey

We like to ensure that everyone has access to diverse career opportunities. It doesn’t matter where you started from – it’s about where you want to go.?With a can-do attitude, this puts our people firmly in the driving seat of their careers.