Making Friends with EX Trend #6: Empathy & Active Listening
Being seen and feeling heard is about being acknowledged and respected, without attempting to hide, diminish, or justify yourself. Today’s next EX trend explores how we can nurture a deeper sense of trust, collaboration, and understanding.?
TREND #6: Empathy & active listening?
Reading non-profit, Catalyst’s report on the power of empathy in times of crisis and beyond?it’s evident that empathy has become a driving force behind improved productivity, innovation, and inclusive participation in employees. It has also been associated with lowering stress levels, burnout, and the desire to resign. Why is this? Because people feel heard and validated, a basic human need but also the key to an engaged workforce. Hear Kate Murphy on the art and science of listening.??
Torque Insight: By practicing active listening, you'll build trust, psychological safety, and enrich decision-making in your teams.
Chat soon,?
Sally?
Reinventing how we lead ourselves, our teams & our businesses to maximize talent, leverage strengths & embrace opportunities.
1 年This makes me think of Brene Brown's quote about listening and believing people when they tell us what they're experiencing rather than being attached to what we think they're experiencing.
And then there is the difficulty of helping people understand the difference between sympathy and empathy.....