Making Conversation: Contact Center ROI and Generative AI & LLM Workshops
OpenQuestion delivers proven ROI, slashing misrouted calls by 90% and amplifying automation by 30%. A real-world impact of €3.2M annual savings is highlighted.
Office Hours: Teneo Generative QnA?
October 11th | 15:30 CEST
Explore how Generative AI enables accurate and controlled answers by connecting the LLM to your own documents or website. Learn about the benefits of using LLMs with Retrieval Augmented Generation (RAG) and how Teneo can help address the challenges of using LLMs in your enterprise setup. This free session is for non-developers interested in the possibilities of Generative AI in an enterprise perspective.
October 18th | 10:00-13:00 CEST
In this free session, we will explore Generative AI with Teneo, including the quick setup of Retrieval Augmented Generation (RAG) using custom documents and webpages. With the LLM grounding configuration, you can deploy FAQ-handling with LLMs rapidly without losing control over the generated responses. Participants will implement a RAG setup in a Teneo solution to gain hands-on experience and explore its functionality. Limited seats available.
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Deep Dive
Dive deep into the art and science of prompt engineering with LLMs. Learn how precise crafting of prompts enhances control over AI outputs, ensuring relevance and accuracy, pivotal for business scenarios. Discover advanced techniques and security considerations that are integral in optimizing the performance of LLMs.
C-level executives, discover the transformative secrets to skyrocket your contact center's ROI. Learn how automation isn’t just about cutting costs but boosting profits, enhancing customer and employee satisfaction, and offering 24/7 service. One case study reveals a staggering $39M ROI from a specific IVR transformation project.