Make.com vs Zapier: The Automation Throwdown! ????

Let's compare two of the most commonly used integration platforms in 2024 In this short article I'll share both their strengths, weaknesses, and pricing to help you choose which might work better for you. ????

Make.com

Pros:

• Very easy-to-use visual interface that allows you to connect apps and build workflows without any coding. Good for beginners.
• Large library of pre-built templates and integrations with popular apps and services like Gmail, Slack, Dropbox etc. Makes it fast to build basic automations.
• Affordable pricing starts with a free plan allowing 100 task runs per month. Paid plans start at $6 per month.

Cons:

• Limited capabilities compared to a platform like Zapier. The pre-built templates are convenient but constrain what you can build especially more advanced workflows.
• Lacks some apps and services that Zapier supports. The integration library is smaller.
• Workflows cannot be manipulated or customised too deeply. Expert users may find functionality limiting.

Zapier

Pros:

• Extensive app integration library allows connecting thousands of different apps and building complex workflows.
• Powerful editor and custom code abilities allow expert users to customise automations deeply.
• Workflows can involve multiple steps and complex logic for advanced use cases.?

Cons:

• Much harder to learn and use compared to Make.com. The interface is dense and workflows require some coding logic.
• Significantly more expensive. Starts at $20 per month for 100 task runs and the costs scale up rapidly.
• You have to put in more effort upfront to set up the integrations you need. More beneficial for complex use cases.

We pride ourselves on working with both tools but like anything, we also have a favourite. Our integration pick is make.com andhere are 10 reasons why:

1. The intuitive visual interface enables building workflows in minutes without technical skills
2. Pre-made templates let anyone instantly automate common tasks like adding Trello cards
3. Connects popular productivity, storage, e-commerce apps to handle typical use cases
4. Cheaper pricing tiers make automation affordable for most small teams
5. Simpler workflows are perfect for basic personal and business tasks
6. Limited capabilities still sufficient for most non-expert users
7. Zapier supports more advanced features but requires coding skills
8. A steeper learning curve frustrates average users wanting basic automation
9. Make.com's ease of use and templates outshine Zapier's complexity for the masses
10. Affordability, simplicity and good integrations solidify Make.com as the preferred choice

Fruition Services is a software professional services institution. Our team of expert consultants help transform businesses with specialisation in business workflow process mining, Process mapping, software implementation west best of best-of-breed business solutions.

Software use cases Fruition can help with:

• Project Management: Large and small-scale PMO framework consulting and implementation, we have expertise in transforming internal and client project management, delivery & scheduling
• Sales & CRM: Every CRM is unique, we focus on understanding your lead, quote to cash, opportunity pipeline management and integration with core systems like VoIP Telephony and Marketing tools like Hubspot Marketing, Hootsuite and many others.
• Marketing: We help build a structured Marketing framework to connect your Marketing strategy and execution of campaigns to deliver measurable and reportable ROI.
• Creative & Design: We help transform creative process workflows from Briefing in, traffic managing jobs, scheduling workloads, approvals and even managing your external agency collaboration.
• Software Development & Product Management: We support all stages and methods of Product & software development use cases within monday.com including Ideation prioritisation, NPD, Agile project delivery, supply chain and collaborating with Marketing on GTM strategies and operations for inventory Control
• Finance Teams: Elevate financial management with our tools: Budget Planning, Expense Management, Reporting, Invoicing, Cash Flow, Compliance, Supplier Management, Forecasting, Integration, and collaboration.
• HR & Recruitment: Create structure in your HR team by creating processes and workflows for onboarding and recruitment, HR Requests and email management.
• Customer Service & Call Centre: monday.com allows you to manage your entire customer service workflow including Ticketing and telephone integration with tools such as Aircall, Talkdesk and Twilio
• IT Operations: Do more with less such as Helpdesk ticketing, Incident management, IT Project management, Vendor/Contract Management and integrations with Jira and Azure DevOps