Want to make a massive difference in someone's life? Here are things I learned to say that made an enormous difference to my days with my colleagues, family members, friends, and everyone around me.
- "Here's what I'm thinking."You're in charge, but you must still be more intelligent, savvier, or insightful than everyone else. Back up your statements and decisions. Give reasons. Justify with logic, not with position or authority. Taking the time to explain your decisions opens them up to discussion, criticism, and improvement. Authority can make us "right," but collaboration makes everyone suitable and pull together.
- "I was wrong." My referral did not work out with a company when I realised I tried my best to lessen the inconvenience as best as possible for the company, and I apologised for my poor judgement. I felt terrible. I felt stupid. I was sure I'd lost any respect they had for me. It turns out I was wrong about that. On the final day, when all scores were settled, To my surprise, the company said they would still work with me if I were to do the contract directly. "The fact you were willing to admit you were wrong and throughout you were fair whichever side made errors to point out, you delivered every time, told us everything about you". When we're wrong, it's best to say so.
- "That was awesome."No one gets enough praise. Pick someone—pick anyone—who does or did something well and say, "Wow, that was great how you...And feel free to go back in time. Saying, "Earlier, I was thinking about how you handled that employee issue last month..." can make just as positive an impact today as it would have then. (It could even make a more significant impact because it shows you still remember what happened last month and still think about it.) Praise is a gift that costs the giver nothing but is priceless to the recipient. Start praising. The people around you will love you for it--and you'll like yourself a little better, too.
- "You're welcome."Think about a time you gave a gift, and the recipient seemed uncomfortable or awkward. Their reaction took away a little of the fun for you, right? The same can happen when you are thanked, complimented, or praised. Keep the moment and the fun for the other person. The spotlight may make you feel uneasy or insecure, but all you have to do is make eye contact and say, "Thank you." Or make eye contact and say, "You're welcome. I was glad to do it."Don't let thanks, congratulations, or praise be all about you. Make it about the other person, too.
- "Can you help me?" When you need help, regardless of the type or the person you need it from, say sincerely and humbly, "Can you help me?" In the process, you'll show vulnerability, respect, and a willingness to listen—all qualities of a great leader. These are all qualities of a great friend.
- "I'm sorry."We all make mistakes, so we all have things we need to apologise for: words, actions, omissions, failure to step up, step in, or show support. I would say you're sorry. Our core connections are what matter most.
- Sometimes, Silence Speaks Volumes: Knowing when to pause is crucial. Silence can be a powerful ally in managing emotions and reactions. It’s about thoughtful communication, ensuring our words heal, not hurt.
Remember that our words can catalyze change, growth, and connection in every interaction. It’s not just about what we say but the intention and integrity behind it. Let’s communicate to be heard, genuinely connect, and elevate those around us.
#Leadership #Communication #Impact
