They Make You Or Break You - Managers

Managers: The Cornerstone of Business Success

Managers are your first line of defense, crucial for client satisfaction and employee growth. They are challenging to recruit and retain but are essential for transforming a small business into a multi-million dollar enterprise. As it's often said, "Managers can either make you or break you. They will be the reason why your clients and employees smile or frown. Their action or inaction will directly impact the bottom line."

The Curve of Management Mastery Becoming an effective manager involves navigating 'The Curve' - a learning process that develops over years, honing people skills, and understanding behaviors. This growth outpaces product knowledge and business understanding. Key milestones in this journey include:

1. Identifying necessary roles and understanding their market value.
2. Crafting effective job ads and targeting the right candidates, especially on platforms like LinkedIn.
3. Skilled resume assessment and candidate selection.
4. Mastering interviews, asking insightful questions like, "What is there about you, that I do not like?"
5. Developing appealing job offers with growth opportunities.
6. Implementing performance measurement systems.
7. Balancing immediate coaching with developmental time.
8. Developing as a leader and teacher, enabling managers to understand and deliver on expectations.

Earning Trust in Management Trust is not instantaneous; it's earned over time. It's vital to communicate this to new team members and give them the opportunity to earn trust. Learning through 'The Curve' helps eliminate unsuitable hires, but trust must be given to those who earn it.

Delegating with Trust Effective delegation involves empowering others and resisting the urge to intervene. "Do not take the hammer and nail out of his or her hand. Let them do it! Even if it is crooked, backward, or not so perfect." Regular feedback helps correct and guide, promoting growth and skill development.

Addressing 'Management Cancer' If restructuring is needed, identify the irreparable managers and prepare for their replacement. This includes training new managers, taking over interactions, and professionally disconnecting the ineffective ones. Learning from these experiences is crucial.

Retaining Good Managers To retain top talent, ensure job satisfaction, fair pay, and growth opportunities. Understand their personal lives and foster a positive work culture. Remember, growth is vital in management, and providing opportunities for advancement is key.

Conclusion Understanding people and mastering business operations takes years and is essential for building strong management teams. Effective delegation, trust, and teaching are fundamental for business growth.

Advice for Managers If you aspire to own a business, understand the vast responsibilities it entails. Business owners seek managers committed to growth, humility, and the willingness to learn. Choose your employer wisely and commit to your role for mutual success.

About Me

I lead a top-tier facility maintenance firm serving Fortune 500 companies across multiple states on the U.S. East Coast. Our company is known for delivering exceptional services through a highly skilled workforce, which is among the best in the industry.

We are proud advocates for blue-collar workers, ensuring they receive fair living wages, comprehensive health care, and retirement benefits. This approach not only supports our employees but also drives our commitment to sustainability and excellence. We handle all our production in-house and maintain a large fleet of professional equipment.

Our clientele includes commercial asset and portfolio managers who face unique challenges and requirements. We boast a strong client portfolio featuring some of America's largest corporations and renowned Commercial Real Estate (CRE) management firms.

As a first-generation Mexican-American, my background has enabled our company to be recognized as a Certified Minority Business Enterprise.

#joshuagamez