Make Quality Personal

Take pride in the quality of everything you touch and everything you do. This includes making sure your personal appearance, your vehicle, your workspace, your warehouse, and your office are always neat, clean, and orderly. Everything you touch leaves your signature…signed in bold ink.

If there is one thing that can make an organization world class, it is this – making quality personal.

Quality can be defined as the ‘degree of excellence of something’. The word excellence doesn’t necessarily mean that everything was perfect and there were no mistakes. Excellence is the quality of being outstanding or extremely good.

A quality product or process is one that you should feel good about providing

to yourself, to a personal friend, or to a family member. When we truly understand and execute this working definition, we become empoweredand work diligently to make good decisions. Quality is always important.

Think about this: what we do is much more than simply providing pipe, valves and fittings to our customers. Our customers entrust us to provide quality products and services in their manufacture of automobiles, tires, airplanes, pharmaceuticals, power turbines and so much more. Think our ‘degree of excellence’ matters? You betcha!

I believe that our customers deserve our very best, don’t you?  Your best originates - inside of you. It is personal in every shape and form. Eastern’s best starts and continues with every person who is reading this message.