Make new mistakes, please.

I started my employment journey working in a company that was certified by ISO 9001, ISO 14001, and OSHAS 18001.

At that time, I knew nothing about it, but I was aware of the ton of paperwork ?? involved and the cross-functional exposure that certifications triggered within the company.?

?? There were documents for everything:

• If a client had a claim - fill in a report;
• If an audit detected a non-conformity - fill in a report;
• Don’t know how to do something - write a procedure;
• Want to take a holiday - fill in a document;
• And so on…

In those days the Quality Department handled around 300 non-conformity reports per year. Starting from the usage of an older version of a document to the rework of a certain task.

?? Currently I find myself using the Non-Conformity process all the time in my professional and personal life.

I feel that following the steps for handling a non-conformity helps me to better understand what went wrong, what was the correction and what can be done in the future to prevent it from happening again.

What is a Non-Conformity*?

• non-fulfilment of a requirement.

What is a Requirement*??

• need or expectation that is stated, generally implied or obligatory.

Here is how a Non-Conformity Report looks like:

Let’s explain the Non-Conformity with a very simple example:

By identifying what went wrong, and making the exercise of scrutinizing every aspect of the non-conformity, we can prevent a similar event from happening again.

The ultimate goal is to not have recurrences.

And that is exactly what I want in life.

I make mistakes ?? I learn.

I assess what happened ?? I make new mistakes.

And that’s life ??

Fool me once, shame on you.?Fool me twice, shame on me.?Fool me three times, shame on both of us.” Stephen King?

* Definitions according to ISO 9000 - Quality management systems — Fundamentals and vocabulary