Make or Break? The Key to a Successful IT Outsourcing Partnership
When considering an outsourcing agency, it’s critical to be always mindful of these three important factors that can significantly affect whether your partnership will fail or succeed:
Communication
For interpersonal relationships, especially in business, communication is an important factor. A good sign of this is when an outsourcing partner is open to showcase their expertise and processes, and they work to constantly communicate or support their partners. Inclusion and transparency of the partner is key to having this factor checked.
Here at Cloud Employee, we encourage our clients to directly talk and work with their offshore developers to further reduce the risks of miscommunication. Both the client and developers are backed up by a technical and back-office support team to ensure a smooth process and address issues if one occurs between parties.
Talent
Does your offshore developer really have the skills that meet your technical needs? The staff you will employ should deliver whatever you have agreed upon. As such, your outsourcing partner should be able to provide you with qualified workers.
At Cloud Employee, our clients have full control over who will join their team. We encourage our clients to interview their candidates via online video chat and do free technical tests with their chosen offshore developers to ensure that our clients are getting the person who specifically meets their requirements. Doing so also helps establish a good rapport between the client and the outsourcing partner.
Price
Outsourcing is definitely cheap. However, cheap does not always equate to low-quality work as expensive does not equal to high-quality either. If a rate is too low, always consider this: “What are you giving up to get this low cost”?
The best practice when looking for the best deal on offshore rates is to take note of the standard industry rate and compare this price to what outsourcing agencies offer. The rate nearest to the standard industry rate would be a good deal. Go for the outsourcing partner that will give you quality service and skilled talents for the better price.
For more on IT outsourcing, here are some good reads: