Major Zscaler Digital Experience (ZDX) Milestones Mark Acceleration and Growth as the Fastest Growing Service in Zscaler’s History

Since its introduction, Zscaler Digital Experience (ZDX) has been helping organizations ensure productivity through seamless experiences, and it has quickly become the fastest-growing service in Zscaler’s history.?

Last week we announced exciting new innovations to ZDX, including integrations for enhanced monitoring of Microsoft Teams?and Zoom applications. In addition, we expanded our technology partnership with ITSM and ITOM offerings from ServiceNow to address the growing enterprise needs in the areas of automated IT incident management.?

Our mission is to make the cloud a safe place to do business and enjoyable for users. To that end, we built the world’s largest security cloud, Zscaler Zero Trust Exchange, an integrated platform of services that acts as an intelligent switchboard that secures user-to-app, app-to-app, and machine-to-machine communications - over any network, at any location. Zscaler Digital Experience is one of those critical integrated services that ensure great digital experiences for users.?

The enhancements we’ve made to ZDX address the three biggest challenges that prevent seamless collaboration for the hybrid workforce: limited legacy monitoring tools, siloed monitoring data and troubleshooting tools, and a lack of a single pane of glass to view what is impacting employee productivity and digital experiences. ZDX helps IT Operations teams to not only reduce Mean Time to Detection (MTTD) but also help reduce the total number of incident tickets that reduce the costs associated with Service Desks.?This allows organizations’ IT teams to identify and fix problems even before end users notice them.?

I’m excited to see our customers embracing ZDX at a historically rapid pace. We’ve seen customer adoption soar 200% quarter over quarter. As a highly scalable solution, we are seeing Fortune 500 organizations with more than 100K users embrace ZDX and enhance users' digital experiences. Our primary focus with ZDX is that you can pinpoint where the issues are so you can deliver fast and reliable experiences - helping our customers meet the goal of delighting their users.?

Here is what some of them had to say about their experience:?

“When employees reported an issue, the source could be any combination of factors from the app, path to the app, hosting platform, a corporate device, or an employee’s home network, but we lacked the telemetry data to pinpoint the cause,” said Jeff Negrete, Vice President of Infrastructure and Operations, Verisk. “As a service that’s tightly integrated with our other Zscaler solutions, ZDX provided us with granular, real-time insights to help us solve troubleshooting gaps for our DevOps and help desk teams as we continue moving our business applications to the cloud and SaaS while simultaneously supporting our newly distributed workforce.”

“We have employees distributed across more than 20 locations around Auckland and currently working from home, making it challenging to ensure employee productivity and experience with critical applications, like Microsoft Teams,” said Adam Gower, Head of Digital Operations, Watercare Services. “Zscaler Digital Experience was extremely easy to deploy and gave us access to granular telemetry data for fast diagnosing and resolution of user experiences issues before employee productivity is interrupted.”

I invite you to read our official press release to learn more about how ZDX can help increase employees' digital experience while helping IT, security, and help desk teams pinpoint performance issues.??