Maintain a Loyal Customer Base with Atento’s Shielding Solution

Retaining your customers can sometimes be more challenging than acquiring new ones. To help you secure your customer base, Atento has developed a comprehensive solution named Shielding. This solution is meticulously designed to keep your customers happy, engaged, and loyal, ensuring a stable and reliable customer base for your business.

Atento's Shielding solution uses sophisticated customer satisfaction monitoring tools, automatic tagging, semantic analysis tools, and speech analytics to generate trigger alerts. By recognizing the early signs of churn risk and responding proactively, we help maintain customer loyalty and ensure continuous relationship contracts.

Predictive Analytics for Optimal Customer Experience

With predictive analytics models, our solution brings invaluable insights to anticipate churn risks and design the most appropriate "next best offer". By generating alerts and triggers in inbound channels, and using multichannel for active voice and text offers, we bring automation to the table while reducing contact costs.

A Solution that Serves your Financial Interests

Our Shielding solution aids in better financial management, reducing spending on discounts, gifts, and promotions by acting proactively rather than reactively. As a result, you’ll see an improved Net Promoter Score (NPS) as customers feel cared for by your brand, leading to a significant decrease in churn thanks to the anticipation of actions to counter cancellation risks.

In a market saturated with various offerings, Atento's Shielding solution stands out. Our solution harnesses the power of Data Science to evaluate and define the best offer and argumentation, always focusing on results and providing the best experience for the end consumer.

Partner with Atento Today

Upgrade your customer retention strategy with Atento 's Shielding solution. Schedule a call with us to learn more about how we can assist you in maintaining a loyal customer base. With Atento, anticipate a stable, reliable, and satisfied customer base.

If this article sparked your curiosity and you're keen to access more insights like these, why not subscribe to our LinkedIn newsletter? It's free and a great resource for the latest industry trends, expert advice, and thought leadership. Click 'Subscribe' now to join our ever-growing community of professionals. Let's excel together.