Mack and Volvo Uptime

BRUCKNER’S OF HAYS EARNS DESIGNATION AS VOLVO AND MACK CERTIFIED UPTIME CENTER, 

OFFERS UPTIME BAY ‘FAST LANE’ FOR QUICK REPAIRS.

Hays, KS, January 17, 2017 – Bruckner Truck Sales of Hays is proud to announce that their dealership has been awarded the designation of Volvo and Mack Certified Uptime Center.

This new dealer service certification assures Volvo and Mack’s highest level of truck repair and maintenance, with vehicle uptime as the top priority. 

According to Chris Bruckner, Executive Vice President, the facility has integrated new workflow procedures that add efficiency and save time, especially for quick repairs. 

“The Uptime Certification takes the amenities of the big city and then allows us to give it the small hometown care,” said Shawn Wasinger, Hays General Manager. “We pride ourselves at Bruckner’s to always take care of the customer. Often times in smaller communities, you look for the options a bigger city has but lose the customer service. At Bruckner’s Hays, you get both!”

Key to the Volvo and Mack Certified Uptime Center concept is a dedicated Uptime Bay. Here, trucks requiring repair time of four hours or less are serviced immediately. This eliminates the traditional “first come, first served” practice that can turn a simple repair into a costly delay. 

Uptime Bay service also utilizes Volvo’s Remote Diagnostics and Mack’s GuardDog? Connect, proactive diagnostic and repair planning systems, to expedite the service experience. Customers can expect a faster check-in and assessment process, with no appointment necessary. Volvo and Mack ASIST direct messaging keeps all parties informed up-to-the-minute regarding repairs and approvals.

“Customer service is our number one priority. Uptime just signifies this,” said David Housh, Hays Service Manager. “We strive every day to make sure that our customers feel confident that they are getting the best service, and Mack and Volvo Uptime assures this.”

Volvo and Mack Certified Uptime Center status puts Bruckner’s of Hays on the leading edge of an Uptime initiative created for Volvo and Mack’s nationwide dealer network. Dealer locations receive the certification only after adopting standardized protocols that provide more transparent information to the customer and completion of short repairs more quickly.

The Volvo and Mack Certified Uptime Center is located at 2101 Commerce Parkway, Hays, KS 67601. For information or service, please call 800.658.4647 / 785.625.7343 or email dhoush@brucknertruck.com.

About Bruckner Truck Sales:

B.M. "Bennie" Bruckner Sr. founded Bruckner's Garage in Amarillo, Texas, in 1932. In 1948, Bruckner began selling and servicing Mack trucks. During those early years, Bennie Bruckner believed in the value of hiring "good people" committed to service. His philosophy continued under the leadership of Bennie's son, Ben Bruckner Jr. until his passing in November 2012. Ben Jr’s sons – Chris and Brian Bruckner continue the tradition of family leadership and Bruckner family values today. Dedicated employees ensure that service remains the hallmark of all Bruckner's locations. In 2000, Volvo Trucks purchased Mack Trucks, allowing Bruckner's to expand its brands and services and – over the years – has become recognized as a leading dealership serving the Southwestern United States.