LUXURY VERIFIED

Al Habtoor City Hotel Collection ended 2022 on a high note. 2022 has been a momentous year for service performance with unprecedented performance on review platforms such as Booking.com, or with Trip Advisor ranking reaching to the top five hotels in Dubai. As the year 2023 unfolds, Habtoor Palace Dubai remains even more committed to its legacy for exceptional service.

Indeed, the palatial destination has been famed for its signature butler service, and that too comes with an exceptional level of training and etiquette from The SABA International Butler Academy.

The SABA International Butler Academy was established in 2009 with professionals having extensive international experience in the fields of Butlers, Front of House and General Hotel Management. Their expertise is preciously sought for Hotel Butler training as they provide a uniquely tailored course for hotels around the world. Usually the butler training takes place in Cape Town at the prestigious Butler Mansion, a property owned by SABA International Butler Academy, where students live and study under the guidance of 4 world-class butler trainers.

This year on 30 January 2023, Habtoor Palace Dubai, LXR Hotels & Resorts, was elected as the host of the very first 2023 edition of SABA International Butler Academy’s Butler training. Firstly, what is a butler? Butlers are amongst the most highly hospitality professionals whose mission guarantees exceptional guest experience at all times, and always ensures to make a remarkable lasting impression. Being a butler may require to highlight the hotel, give personalized services and inform the guests about all the benefits they avail of in their quality as privileged guests of Habtoor Palace Dubai.

During the training session, the students were asked to role-play many different scenarios such as dealing with housekeeping requests, conflict resolution, welcoming the guests, valet services and much more. The training also focused on, but not limited to:

-?????????Body language: How Butlers should stand in front of the guest and how guests should be greeted.

-?????????Etiquette: To perform all duties with discretion, professionalism and a pleasant demeanor.

-?????????Table and silver service: Table set up, napkin folding, carrying trays and plates, use of service cutlery and equipment, serving and arranging food.

-?????????Seven star service: exceptional attention to detail, skills in anticipating guests needs, attentive interaction, creating memorable experience through personalized service.

-?????????Housekeeping duties: Romantic room set up, towel folding, VIP room procedure, protocol and much more.

Habtoor Palace Dubai’s team members actively were part of the course and hosted the trainer and principle Mr. Newton Cross. On the graduation, which was held at Le Patio at Habtoor Palace Dubai, the Complex acting General Manager and Habtoor Palace Dubai’s General Manager Christophe Mousset congratulated the trainers and awarded them with their certificate and badges for completing the prestigious course. Habtoor Palace Dubai has always been a step ahead in supporting trainings and education and will continue to do so in the future. Habtoor Palace Dubai’s Director of Rooms Raoul Dutoit put this training together as he too was once a student of The SABA International Butler Academy, training under Mr. Newton Cross. “12 years ago, I trained under your guidance and now it’s truly an honor to be in your presence again after all these years, and I hope our paths continue to cross in the future, sharing your wealth of knowledge and experience in hospitality and exceptional Butler training”. – Raoul Dutoit

Each training is personalized to each hotel and resort, SABA International Butler Academy is wary and imaginative of giving all students an authentic program.

Moving forward, yet another objective for Habtoor Palace Dubai being listing in the Forbes Travel Guide 2023. Forbes Travel Guide is the global authority on luxury hospitality, where professionals travel the world to assess the finest hotels, restaurants and spas based on many rigorous standards that determine their annual star ratings. We have selected Forbes Travel Guide for their expertise and rigorous methodology on verifying luxury. Which is what Habtoor Palace Dubai is all about – Verified Luxury. ?Every hotel, restaurant and spa is visited anonymously as a typical guest, and Habtoor Palace Dubai are proud to be one of the visited hotels, as we asses great service, experiences, and impeccable décor with dreamy décor French style symmetric marble gilded staircases, Versailles manicured gardens, which reminisces of a Maison de Ma?tre, in true French neo-classical style. Located in the heart of Dubai and the banks of the Dubai Water Canal. The Forbes Travel Guide represents the best in class luxury hospitality for travellers seeking exceptional experiences rely on their ratings to find the world’s finest hotels, restaurants and spas. Habtoor Palace Dubai consists of over 30 dining destinations, award winning Silk Spa, 234 guest rooms including 52 suites with our signature Bentley Suite and Sir Winston Churchill Suite, offering guests high class service. Moreover, not to forget Dubai’s number one water based show La Perle by Dragone, which will definitely leave guests in awe.

For more information, guests can call on +9714 435 5555 or Reserve Now.