LoyJoy Now Brings ChatGPT's AI to Enterprise Chatbots

OpenAI technology enables smart chats on websites, apps and social media channels.

What if I were to use ChatGPT only for my business purposes? What if the ChatGPT artificial intelligence, equipped with the knowledge of the world, would answer my customers only from my perspective? This next escalation for the use of AI is currently electrifying business leaders. And it already exists: LoyJoy, a technology company from Münster, Germany, integrates ChatGPT's AI into its conversation platform. The new feature is available for all new and existing customers already.

Natural responses

Today, the conversation with various chatbots on corporate sites varies in how enjoyable it is. All too often, customers reach a dead end as soon as the AI reaches its limits and abandon the chat in frustration. This is annoying and expensive for companies because customers turn away and perhaps leave a bad review on the web. But a well-functioning chat would be a huge opportunity: "We want to improve the lives of our users. Our users can freely formulate their questions and get a good answer in seconds," says Oliver Adekunle , Head of Marketing Technology at the medical technology company Ottobock , the world market leader in prosthetics. There, the LoyJoy platform with ChatGPT is already in test use and is about to go live.

The AI answers company-related questions and executes appropriate processes

In practice, it looks like this: When customers go to the website, they can ask their specific questions about the company and products. The AI-based chat provides competent information based on company data without appearing artificial or stilted. In combination with the process platform in LoyJoy, the AI can also immediately perform the appropriate actions, such as making bookings. This approach is called "ActionGPT." The users' concerns are handled directly in the chat - eliminating the need for a media break.

In addition to their own web presence, companies can also use the AI on TikTok and Instagram or their own app: "This type of process automation is accepted when the language seems natural and personal, and that works," emphasizes Ulf Loetschert, CEO of LoyJoy. It works so well that his regular webinars on the topic are usually fully booked right now.

About LoyJoy:

LoyJoy offers a so-called "Conversational Platform": chat-based BPMN process automation and a live chat tool - now complemented by ChatGPT AI. The platform enables business processes to be modeled, implemented and executed as chat with just a few clicks. The rationale is clear: Chats increase customer delight, conversion rates and service efficiency. The Münster-based tech company, founded in 2018, counts Deutsche Telekom, Beiersdorf AG, Melitta, Vaillant and Volksbanken among its customers.

Contact: Ulf F. Loetschert Loetschert, [email protected], +49 170 4444121, www.loyjoy.com