Love Letter to Clients
William Estela
Vice President at USGI _ Upland Group: Safety, Service, Courtesy, and Commitment
Whomever said the grass is always greener on the other side never took the time to invest in the long term of a relationship. My team and I are here for you before your first cup of coffee, dog walk or Peloton ride, during the day during normal business hours, and late into the early morning to assist where needed. We are here for the ups, the downs, the support group, the venting, the shoulder to cry on, the ear to listen, the heart to care and the trust and respect for one another to build a strong foundation like no other till the end of time. As we have shown time and time again, we are even here when your contracted vendor isn’t, to support you through fire, flood and blood at a drop of a dime, no questions asked.
“Love” is a word not often used in our industry or our category as a security vendor, however our foundation has always been to change that environment. You can’t go more then a few hours in our corporate office on any day without hearing a “Love you!” being thrown around. One because we mean it when we say it, the other is it reminds us that we are truly in this together from morning till dark to grow as an individual, to grow as a team, to grow as a family and a company regardless of our background, our titles or the color of our skin. We have fostered this type of relationship that a handful of our family of clients or vendor partners will end a phone call with us by saying “love you!”.
We couldn’t be happier being a part of a continued successful journey, doing things the right way, not burning bridges and completing them along side of you and your beautiful teams as one.
We look forward to building more trust, respect and love for one another as we continue into 2021 and beyond.
Much Love and Respect,
William & All The Amazing USGI Security Team
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