Lost A Client?

I used to lose clients every 3-6 months.

If you've ever been there...

...you know that it meant... I always needed new sales to fill the pipeline.

Instead of deeply serving the clients I had...

...I was too busy managing Facebook ads, tweaking funnels, recording webinars, dicking around with landing pages, doing hour-long sales calls, and writing the next proposal. ("Have you gotten a chance to read my proposal yet?")

I was always chasing new.

This meant I basically had to build a brand new business every few months from scratch.

Now, here's the part that might shock a lot of you.

Today, it's pretty typical to keep every client for years and years...

...and our results have not gotten any better.

Let me say that again.

We are NOT getting better client results.

And our clients pay us a lot longer and are happier to do so.

In fact, I could probably coast in my agency for years without making any moves at all. Zero stress. Zero pressure.

Keeping clients comes down to 5 things.

1. How you communicate with your clients.

2. How unique your offer is and how difficult it is to replace you.

3. What results you get.

4. How you set and manage expectations.

5. The little extras you do to exceed those expectations.

If you are getting clients results...

...meaning you are generating leads and phone calls, creating nice websites, or getting them ranked in the almighty Google...

...and you've had a client leave...

...it's probably NOT your results.

It's probably a combination of how unique your offer is, how you communicate with your clients, the expectations you set, and how you intentionally do the little things to exceed those expectations.

In other words, it's your client experience.

Now, not trying to brag here... but we've got this retention thing down to a science.

Especially the little extras that make clients feel like you care and you are in their corner.

Systematized. Processized. McDonaldized.

If you've got a service that's getting results...

...and clients don't always stay longer than 6 months...

...we've got a little workshop that'll help.

We'll take your existing service...

...drop in a few copy and paste communication frameworks...

...sprinkle in a few "extras" that wow clients...

...set expectations so clients are pleasantly surprised...

...and your service turns into a 'keep clients and get referrals' kind of operation.

I've seen it happen time and time again.

As I often say, nobody ever posts in a Facebook group bragging about client payment 14...

...but that's what a real biz looks like.

There's a little 20-minute video I'd like to send you to check out at your leisure.

If you'd like an invite, drop a gif below.

PS

I only really do workshops when I feel like it. Don't know when the next one will be. We're taking 5 peeps and then doors are closing for a while.

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