The loss of our mother and who was there for us: A testimonial for Demarco funeral homes.

To Demarco Funeral Homes, North York and Woodbridge- On behalf of Dr. Rita Kilislian and Andy Curnew. Re: The death of our Mother.

Dear Marchi Family, At our mother's burial yesterday, more than one guest requested your contact information in hopes that they, too, could have funeral arrangements for themselves arranged through you. It's truly as though you are rock stars, and we are the fans wanting to book your show.

My wife and I must express our heartfelt gratitude for your exceptional care, attention, and support during the funeral arrangements for our beloved mother, Nourite "Veda" Kilislian. As you made it your business to know, Veda Kilislian was a remarkable woman who broke down the doors of superficiality and embraced the cultural assimilation my wife and I share; furthermore, our daughter Alexa Ava Curnew is a product of.

Your dedication to ensuring every detail was executed?flawlessly has touched our hearts and left a lasting impression on our family during this difficult time. I am unsure if executed is the right word; however, I am at a loss for words to describe your compassion, extraordinary leadership and emotional intelligence.

Your family's personalized approach to funeral services sets you apart from the corporate "just a number" mentality often encountered. From the very beginning, within minutes of our first-ever call, it was evident that your focus was not only on the logistics but the heart and soul of the service that would ultimately flow from your capabilities. Your genuine empathy, perception to detail, management, experience and professionalism set the tone for an experience that exceeded our expectations.

As we all know, "The customer's perception is your reality." This quote aptly captures the importance of personalized service, and your team exemplifies this concept beautifully. You took the time to understand our mother's life and legacy, allowing you to create a tribute that was a true reflection of her spirit and values. The importance of human capital cannot be understated, mainly when youre dealing with the loss of it in real-time every day; however, your team truly personifies and exudes organizational behaviour alignment at its finest. If there is a way I can repay what you've done for my family, it can only be through my genuine and emphatic testimonials that will continue throughout the rest of the days of my life.

As a child, I was blind and nearly lost my vision again when I was 22. In the words of Helen Keller, "The best and most beautiful things in the world cannot be seen or even touched—they must be felt with the heart." Our family did not just witness your empathetic approach and genuine care; moreover, it was felt by our family during every step of the planning process.

Your ability to listen, understand the psychology of this difficult process, and anticipate our needs was truly remarkable. Your approach is not just exceptional management; as each step unfolds, the outcome is therapeutic.

Your commitment to providing a meaningful and personal service touched us deeply. Your attention to detail and creativity in incorporating unique elements made the ceremony celebrate our mother's life. Your team's kindness and compassion were evident to all who attended, creating an atmosphere of warmth and support that helped us find comfort amidst our grief.

To the Marchi's, we commend you for your dedication to providing personalized service and approaching your profession with such authentic empathy. Your family's genuine care and professionalism have made an enduring impact on our family, and we are forever grateful for the beautiful tribute you helped create in honour of our mother.

Please accept our sincerest thanks for your exceptional service. Your ability to collaborate with St. Mary's Armenian Church, Mount Pleasant Cemeteries Toronto Yonge Street Location plot B103, caterers, permits, the government, the florists, printers, transportation, security, guests and daily if not hourly support is not something anyone in your industry is known for. In fact, the service is more akin to truly being blessed with guardian angels in our lives guiding our mother into Heaven.

Your kindness, professionalism, and expertise have been invaluable during this period of grief. We will forever cherish the memories of our mother's funeral, and your involvement will remain etched in our hearts. I can assert with certainty that anyone who chooses to use any other service than that which you provide likely does not care about the passing of their loved ones in contrast to the ones that do. Our prayers will be answered when your company is around to handle these difficult times for our family for generations to come.

With warmest regards,

Dr. Rita Kilislian DMD Cert Endo and Andy Curnew MBA ICD LLM

"Our heartfelt gratitude goes to Paulo and the Marchi family of DeMarco Funeral Homes for their extraordinary personalized service and heartfelt empathy during the extensive and elaborate funeral arrangements with celebrity attendees and VIPs for our mother, Veda Kilislian. In contrast to the 'just a number' approach of corporate cemeteries, their personalized family-oriented approach truly made a significant difference. They listened to our confusion and emotions, then created and delivered a multi-day viewing, ceremony, burial, and reception that genuinely reflected our mother's life and spirit. Their kindness and compassion helped us find comfort during this difficult time. Their personalized care left a lasting impression on our family, and we are forever grateful for their personalized, exceptional service. What they do best, is add members to your family when one has been lost, they truly become a part of your family- that is what is most remarkable"