Looking to reduce time, effort and errors associated with high volume, manual business processes?
See how Mewburn Ellis found a more efficient way of processing invoices using automation.
TIME TO READ 5-6 MINS
---
Every business, regardless of size or sector is having to balance the emergence and adoption of new technologies alongside the ways and traditions of how business processes have always been done.?
Traditionally business processes are manual, repetitive and high volume, relying on individuals who because they are human, are limited by capacity and time and prone to occasional errors.
Mewburn Ellis were no exception and recognised that if they were to increase accuracy in their invoice processing and reduce the time required to complete these tasks, then a different approach would be needed.? Cultural change was also high on the agenda, embracing a more agile approach to work where people are able to focus on high value tasks rather than manually intensive ones.
By adopting automation Mewburn Ellis were able to achieve:
The solution provided a better user experience, where the team could focus on more interesting, value adding work, as well as delivering costs and efficiency savings.
Here’s a deeper look at how Mewburn Ellis are benefiting from NexBotix automation.
Build new ways of working by combining intelligent technology with human excellence.?
A different approach to business processing was required by Mewburn Ellis to ensure that invoices were both processed faster and with a higher degree of accuracy, as well as elevating the frustrations and limitations of the team having to manually process circa 41,000 invoice pages per year.
“People want interesting work to do, basic invoice processing can be monotonous. Automation allows the team to focus on more interesting, value adding work.”? Andy Newman.? Head of IT.
Using the NexBotix solution, Mewburn Ellis have been able to identify, extract and process key data from thousands of invoice pages, in a fraction of the time it would have taken one of the invoicing team.? ?
·?????? 50% reduction in processing time
·?????? 50% reduction in costs
A solution that is up and running by a team of experts.
The legacy manual process used by Mewburn Ellis for invoice processing required the use of up to four different systems, which clearly was a manually intensive task with many complexities.? Any new automation solution would need to be done with limited disruption to the business and ensure that support was provided at all stages of design, implementation and onward management.
“We were very impressed by the NexBotix team from the start. They always understood our needs and had a flexible approach to problem solving.”? Benjamin Oakham.?? Financial Planning & Analysis.
The NexBotix solution is designed, implemented and manged by a team of automation experts, who provide expert support and management at every stage.? Build around the specific needs of Mewburn Ellis, the end-to-end project involved the delivery of a proof of concept, end user testing, onboarding and stakeholder management, as well as ongoing management.? This provided Mewburn Ellis with the confidence that they had the full support of automation experts, leaving them to get on with what they do best.
领英推荐
·?????? 24/7 support
·?????? Best in class automation experts
Bridge the gap between cultural organisational goals and technology.
With the business steadily growing over recent years, Mewburn Ellis needed to decide whether to increase the size of the team or find a more efficient way of processing supplier invoices.? It was imperative to the business that in addition to the solution delivering tangible efficiencies, it must also fit with their vision for the future of company, focused on ensuring a more agile approach to work.? This meant that for the implementation of a new technology to be successful, NexBotix would need to think about end users, stakeholders in conjunction with the technology.
“NexBotix work hard to engage all of the stakeholders from the outset of the project. The project methodology they use looks to holistically address both the technical and cultural challenges a project like this can present.”
Mewburn Ellis were able to gain peace of mind due to the specialists at NexBotix who really understand the challenges of automation both technically and culturally.? The solution combined intelligent software bots who extract, process and move data from any source to any destination and NIAH, the management SaaS platform that gives end users everything they need to manage the automation, including data and insights, reviewing the extracted data and approving the bots work in real time.
·?????? 85% of approved invoices being processed straight through
·??????? Pay as you go, pay as you grow commercial model
Remove bottlenecks and delays with an ‘always-on’ workforce.
Delays and bottlenecks in processes are inevitable when dependent solely on humans.? Mewburn Ellis were faced with several common contributing factors such as peaks in invoices at certain times of the year, the need to take up the slack during holiday and illness periods and the inevitable delays caused by unforeseen errors.
“Growth of the firm means that the volume of invoices to process grows year on year.? This can lead to bottlenecks in processing invoices as quickly as we would like which ultimately leads to reduced cash flow and client dissatisfaction.”? Andy Newman.? Head of IT.
By integrating automation and intelligent software bots into their workforce, an ‘always-on’ workforce was immediately created.? Never offline, the software bots work 24/7 which not only processes invoices much faster, but frees up time for the human side of the team to focus on more valuable work, and dealing with invoice exceptions.
·?????? 400% faster than a human
·?????? 24/7 automated processing
Allow the team to focus on more interesting, value adding work.
The prime driver for Mewburn Ellis is quality-of-life improvements for their teams, by being able to reduce the reliance on people completing boring and repetitive manual processes.?
“Automated business processes will enable the business to continue to grow while making better use of our employees.? Instead of these mundane processes, they can focus on more interesting and value-adding work around the firm.”? Benjamin Oakham. ??Financial Planning & Analysis.
The NexBotix solution allows Mewburn Ellis to replace repetition (the boring, mundane, manual tasks) rather than replacing humans.? With Bods and Bots working together, Mewburn Ellis were able to benefit from gaining the best traits from both humans and technology, and allowing their people to focus on the valuable tasks that will grow the business.
·?????? FTE now focused on exceptions and approvals
"We made an excellent choice partnering with NexBotix for our first automation project, and we are already planning our next project together." Andy Newman.? Head of IT.
*Mewburn Ellis LLP is one of Europe's leading intellectual property law firms. It is one of the UK's largest firms of Chartered Patent Attorneys, European Patent Attorneys, European Trade Mark Attorneys and European Design Attorneys, with offices in London (Headquarters), Bristol, Manchester, Cambridge and Munich.