Looking at our digital future

This week, our Credit Union System Digitization Working Group released its first industry outlook that examines current and expected digital trends in financial services. The working group is tasked with creating a roadmap that will help credit unions adapt to the changes in consumer expectations, demands, and behaviors. There’s a lot for them to tackle, so the group is divided into five workstreams to further explore the following areas:?

• Analytics and intelligence
• Employee roles and empowerment
• Member relationships
• Operations optimization
• Product transformation

This holistic approach to digitization will ensure that credit unions and our system partners remain relevant to current and future members as the post-pandemic world becomes clearer.

Read the Industry Outlook here

Share your #ilovemycreditunion story

Credit union champions are taking to social media today to tell the world why they love their credit union. I hope you’ll take the time to share your story on social media using the hashtag #ilovemycreditunion. Credit unions make a difference in the lives of our members every day, and this is our chance to flood social media with these amazing stories. In celebration of #ilovemycreditunion, LSC donated $25,000 to CMN Hospitals through Credit Unions for Kids! Thanks to the Illinois Credit Union League for championing this initiative.

Individual learning paths optimize training endeavors

Inclusivity is one of CUNA’s core values, so we encourage it in everything we do—including training. When you have a moment, please read this recent CUNA News article which explains the process of upskilling: training employees to develop new abilities and minimize skill gaps. You’ll learn why it is important to have individualized learning paths instead of a one-size-fits-all approach.

read the cuna news article >

Stay on top of rapidly changing HR regulations

Human resources regulations have changed rapidly in the past year. Make sure your HR team is represented at CUNA HR Compliance Certification Virtual School with CUDoctor Aug. 3 and 5. They’ll learn the latest on how to maintain an?HR program that fosters a safe and productive work environment for credit union employees. CUNA Credit Union HR Compliance Professional (CUHRCP) designation is also available. This event qualifies for HRCI and SHRM credits.

learn more >

360-degree advocacy

• We wrote in objection to the Treasury’s broad, untargeted proposal to require financial institutions to report account activity to the IRS.?
• We called on NCUA to return the Normal Operating Level to its historical 1.30% level as soon as possible.
• We wrote in strong opposition to any expansion of the Durbin Amendment cap on interchange fees.
• Rep. Blaine Luetkemeyer (R-Mo.) introduced a bill to replace the single-director structure at the CFPB with a bipartisan, multimember commission.
• We wrote to the Senate Banking, Housing, and Urban Affairs Committee on how extending the credit union loan maturity limit would help student loan borrowers.
• We wrote to the same committee twice this week for hearing records with concerns that an “all-in” 36% rate cap would make it more difficult for many consumers to obtain credit.