As of 2025, it is essential to take a moment to reflect on the key achievements, challenges, and lessons learned. This will help assess our progress against set goals, identify opportunities for improvement, and guide us toward a successful year ahead.
- New Features Launched: We released several key product updates in 2024, including:
o?? Brand New Client Portal
o?? Brand New Layout of Mobile App (2025)
These updates were driven by direct customer feedback and market demand.
- Bug Fixes and Technical Debt: We dedicated significant resources to tackling technical debt and enhancing platform stability. As a result, downtime and critical bugs were reduced by 80%.
- Product Roadmap Execution: We were able to meet 90% of the milestones outlined in our product roadmap for the year, which is a testament to our engineering team's commitment and agility.
2. Team and Company Culture
- Employee Growth: We keep expanding our teams across product, marketing, sales, and customer success. This was essential to support our growing operations.
- Collaboration: Despite the growth, we maintained a strong culture of collaboration, development, and transparency. We all have open communication, mutual respect, shared goals, and a life-learning mindset.
- Respect: Encourages innovation and idea sharing, as well as satisfaction, high performance and engagement. We embrace talented people with diverse backgrounds and value each commitment.
- Scaling Operations: As we scale, managing operational complexity and maintaining the quality of customer service will become increasingly difficult. This required additional investments in automation and process improvement.
- Risk Management: Travel risks are very dynamic and complex. They constantly change from country to country, depending on the time of year, the geo-political climate, and nowadays, the pandemic. Therefore, it is important and strategic to monitor and update risk assessment by a lever of Technology, such as route tracking, and location tracking.
Looking Ahead: Goals for the 2025
- Product Innovation: We will continue to enhance our product with new features based on market demand and emerging technologies. Specifically, we are focusing on product improvements.
- Team Expansion: Scaling our team to meet demand while maintaining a strong company culture will be essential. We plan to keep attracting talents in product, engineering, and operation.
- Operational Efficiency: Improving internal processes, automating workflows, and reducing technical debt will remain key objectives to scale more efficiently.
2024 has been a year of growth, innovation, and learning. While we faced challenges, we emerged stronger with a clearer vision of where we want to go. We are excited to keep pushing the boundaries of what’s possible in the SaaS industry.
We look forward to building on our achievements and learning from our setbacks as we embark on another exciting year of growth. Thank you to the entire team, our customers, and our partners for their unwavering support.
