Look for root cause
Konstantin Perevoztchikov
Operations Leader – Leveraging Business, Technical and Scientific Expertise to Build Stronger Companies ? Strategy Design ? Product Engineering ? Data Analytics ? Software Development ? Supply Chain Management
Many times you can see that the same problem reappears. Does it make you wonder what is wrong with it? Most of the time what I have found that if problem reappears it means that it wasn't actually resolved. In this case whoever tried to solve it just treated symptoms not the illness itself because they either couldn't find it or they didn't understand it.
When I see this my approach is to ask myself several times "Why". After I find my first answer I ask again "Why" for the cause that I have just found. It can continue for several rounds until "Aha" moment hits me and that is usually the real problem that needs to be resolved.
You have to talk to people that are involved, try doing failing thing yourself if necessary to understand what is happening. At the end it will bring a lot of satisfaction to everybody because not only you extinguish the fire you also make sure it doesn't happen again.