#logistics #supplychain #transportation No matter where there are questions
Saturday AM musings. You know it's passion when you pop out of bed on a long weekend and think that's a good idea for a #linkedin article!
Here's goes, hang on...
Questions, scenarios, situations, what and what if?
All present in the the world of transportation, not just in my neighborhood I am certain.
Commercial export and import customers & those with massive interest in executing & constructing multi-billion dollar projects.
Some with immense knowledge, some that have no idea of the complexities under foot.
How to learn, educate, retain and continue down this path?
From a possible customer's perspective?
The beautiful new AI.
Because who actually wants to interact with a live person these days? Socially awkward or shy doesn't matter any more.
Ask away and get relatively good answers as a starting point.
The more targeted the questions the better the answers.
AI tools like #chatgpt can make the Q & A process much quicker, more interactive and more focused on getting answers directly to your questions especially now when timelines continues to shorten.
You can never be too shy to ask a question and know the answer now.
No excuses any longer.
I've certainly used AI to brush up on some questions about cargo insurance, incoterms, dangerous goods, terms and conditions for complex logistics and a few other interesting logistics topics.
With growing adoption and more specific open AI coming for sure this will be a great way to increase knowledge on every topic.
After happily taking this information away from AI the next step should be to have conversations with customer-facing representatives of logistics service providers. I don't like to use the word "sales" as this is a now grey zone in my mind.
"Sales" is synonymous with a certain type of individual.
My preference is Business Development, Customer Service or a hybrid of both like Customer Experience.
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Those who educate and raise the bar regardless of the result - sometimes a win is the education. The memory left and the call back and not the immediate.
Regardless of the title or individual within the logistics organization they do absolutely need to know the details as this has always the challenge and more so now.
Have you every heard the expressions,
"walk the walk talk the talk", "the devil is in the details" or "going through things with a fine-toothed comb" ?
I like these as "the proof is in the pudding" !!
Certainly all deep thoughts and situations we have all wondered about and some of us on a daily basis.
For clients then, best 3 summary bets in no particular order to immediately improve your corporate logistics environment?
If the above resonates with your corporate challenges or you just need a check up please reach out.
Questions are great, answers are immediate and you will always get a realistic picture of the issue at hand.
Sometimes what it takes is a challenge review, some honest input and a few pointers for improvement.
Happy to help!
Simple pointers to knowing your stuff!
Per a customer I spoke to and executed a multi-million dollar project for,
"I don't know what I don't know" Make sure you do know!
ABOUT:?Mike is a 4 decade career logistics business executive & business observer focusing on collaborative, transparent & simple solutions for regional and global stakeholders, EPCs and equipment manufacturers.
He is adding personal, creative, fresh, simple strategy and innovative solutions & project management perspectives to a complex market through customer focused discussion and review. He is an outlier in the usage of AI, social media, connecting and creating massive value for customers.