Local Social License in the Age of Global Disinformation
Most resource or major infrastructure projects are impacted by misinformation at some point in their lifecycle. These impacts can slow development or scuttle projects altogether.
The playbook to avoid misinformation is simple - in theory. Provide information to avoid an information void that can be filled by others. Build local trusted partnerships. Ensure local benefits. Continue to be present, engage and communicate.
Misinformation typically has local origins as the rumor mill gets going, or sometimes it is furthered by national interests or organizations opposed to development.
But what happens when disinformation is sophisticated and perpetuated by state actors?
This is likely happening in the United States in the wake of hurricanes Helene and Milton.
Disinformation efforts by states such as China and Russia have been well documented. These campaigns have been designed to sow dissent, impact elections, and undermine a range of domestic and international policies. Recent campaigns have involved the use of AI for content and visuals and direct payments to right-wing social media personalities to spread narratives.
The current disinformation campaign in the United States includes three components:
While dismissing this as just another conspiracy theory is easy, the design is sophisticated and targets key elements of climate change mitigation and renewable energy development.
Some context setting is important to understand the design and intended impacts of this disinformation:
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This context provides a deeper understanding of the purpose of this disinformation. It is designed to do four things:
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So, what to do when faced with well-resourced and strategic disinformation on this scale?
The first step is to realize how global events can impact local projects and to keep that PESTEL updated. The second is to double down on the stewardship of local social license and develop trust and relationships to see you through challenging times. Consider proactive information campaigns to ‘pre-bunk’, rather than debunk disinformation. Lastly, support policies and investments to inoculate the public against misinformation and disinformation from any source on any topic. This often involves efforts to increase public media literacy and support for education systems that provide a broader base of knowledge for all students.
The pace and sophistication of disinformation will continue to accelerate as the tools of the trade become more advanced and the stakes higher. However, for organizations, the fundamentals of social license remain the same and become more important than ever.
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Terminology Note: Misinformation refers to false information that is not intended to cause harm. Disinformation refers to false information that is intended to manipulate, cause damage and guide people, organizations and countries in the wrong direction. (Canadian Centre of Cybersecurity)
Jon works with energy efficiency organizations, utilities and energy producers to help them better understand their customers and how to communicate with them.
Jon believes communication is an essential part of building social license and public support for policy and projects that move us forward. Beyond the energy industry, Jon has supported pro-social behaviour change in the areas health, violence prevention, waste, inclusion, and finance.
His work is informed by course work in behavioural economics with the University of Virginia, University of Toronto and Ogilvy. He is currently an MBA candidate with Queen Mary, University of London, UK.