The Local Advantage
Rachael Flanagan
CEO and Founder @ Mrs Buckét | Multi-Award Winning Cleaning Company ?? Changing the perception of the cleaning industry. Working with over 160 clients in Wales and Bristol.
Today, I want to have a discussion about something that's been bugging me – the importance of buying local, especially in the world of commercial cleaning. I've recently had some eye-opening experiences dealing with three major public sector players who, unfortunately, aren't prioritising local suppliers. It's time for us to reflect, take a stand, and explore how we can change this landscape.
Buying local: more than just a catchphrase:
"Buy local" has become a mantra in many circles, and for good reason. It's not just a catchy slogan; it's a strategic choice that carries significant implications for our community, our economy, and our environment. When we choose local suppliers, we're not just making a transaction – we're investing in the vitality of our region, encouraging economic growth, and creating a network of interconnected businesses that support each other.
Reality check: Are we truly buying local?
Now, let's get real. Despite the widespread acknowledgment of the importance of buying local, recent experiences with three major public sector organisations have revealed a disheartening reality. We're not seeing the commitment to supporting local businesses translate into tangible actions. This gap between intention and action demands our attention and leads me to question how we can bring about meaningful change.
The challenge with huge tender frameworks:
One of the roadblocks we often encounter is the reliance on massive tender frameworks. While these frameworks are designed to streamline procurement processes, the reality is that they often create a barrier between businesses and local suppliers. It becomes so transactional, where the personal touch and understanding of local businesses' unique offerings get lost in the bureaucracy. It's time to step out from behind these frameworks and build real relationships with our buyers.
Building genuine relationships:
Let's not hide behind paperwork and red tape. It's time to build authentic relationships with our clients, especially in the public sector. These relationships go beyond the confines of contracts and transactions; they're about understanding the unique needs and challenges of our clients. By creating real connections, we can work together to find solutions that benefit everyone involved.
Mrs Buckét’s commitment: local suppliers, local solutions:
At Mrs Buckét, we're not just talking the talk; we're walking the walk. We're proud to say that we primarily source our cleaning products from Welsh suppliers. It's more than a business decision; it's a commitment to supporting our local community and contributing to the success of Welsh businesses.
The power of Welsh suppliers at Mrs Buckét:
Community connection: Our partnership with Welsh suppliers isn't just a transaction; it's a connection to the community we serve. It's about being a part of the bigger picture and contributing to the well-being of our region.
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Tailored solutions: Working with Welsh suppliers allows us to provide tailored solutions that align with the specific needs of our clients. It's about understanding our community and delivering services that truly make a difference.
Reliability and responsiveness: proximity matters. When we source locally, we benefit from swift responses, reliability, and a level of responsiveness that sets us apart. Urgent needs don't get lost in a sea of paperwork; they are addressed promptly.
A call to action: changing the landscape together:
So, let's use these recent experiences as a catalyst for change. It's not just about Mrs Buckét; it's about transforming the landscape of commercial cleaning together, and here's our call to action:
Advocacy for local suppliers: Let's actively advocate for the inclusion of local suppliers in public sector contracts. Speak up, share success stories, and highlight the value that local businesses bring to the table.
Educating our buyers: Let's take the initiative to educate our buyers on the benefits of supporting local businesses. Help them understand the positive ripple effect that comes from choosing local suppliers.
Encouraging personal connections: break down the walls between suppliers and buyers. Encourage open communication, site visits, and a genuine understanding of each other's needs. It's about people working with people.
In conclusion, let's not settle for the status quo. It's time for a change, and Mrs Buckét is ready to lead the charge. Together, we can make a difference in our community, support local businesses, and redefine the landscape of commercial cleaning.
Thanks for being part of the journey.
Rachael Flanagan
CEO
Mrs Buckét
Sales Manager at BDP Wales
1 年Totally agree Rachael and quite often local Businesses lose out using thie tendering process.. We much prefer to keep it local and deal direct to the Customer face to face come rain or shine. ??
Business & Comms Advisor Mentor / Chair Coastal Housing Group 2017-22 / Experienced Non-Exec Director / Fellow of the Institute of Leadership & Management / Vice-Chair Ysgol Bae Baglan. RW Business and Comms.
1 年Unfortunately Local Authorities have outdated procurement rules which need to be addressed. Given they are allocating significant SPF funding towards start-ups. Why encourage new businesses if they are unable to secure contracts with one of the largest employers in the area which are normally local councils. Makes no sense to me??♂?
Cleaning business owner
1 年Absolutely agree and thank you for taking the time to speak with/ support us smaller cleaning businesses?
I’m a success strategist and consultant. I work with businesses helping them to move forward. I’m high energy and I launch, pivot and scale brands in extraordinary ways.
1 年Rachael Flanagan YEAHHH YES YES!!! ?? Strong relationships are essential for successful business. The local advantage is crucial for fostering community and mutual growth. By giving back, we contribute to a positive cycle of prosperity. It's vital to prioritize value over price in business relationships. Understanding a supplier's value is key, as small businesses often overlook promoting their successes and unique offerings. Encouraging local suppliers to showcase their distinct value can lead to mutual success. Rachael, you have the potential to lead this charge and empower local suppliers to shine in their own unique ways. It's puzzling the hesitance to take the lead and showcase expertise and value. The fear of judgement, imposter syndrome and tall poppy syndrome (big in Wales) are all at play here. In the business world, tender applications often prioritize price over quality, leading to a race to the bottom. However, this approach can be detrimental for both employers and staff. Let's shift the focus towards SHOWCASING quality — as much as recognising and rewarding quality. I am applauding you for raising this point so succinctly! ???? ????????????
* Award winning trainer * & business owner helps you save 5 hours a week, empowers you to take control of day + reduce stress. For elite time management, exceptional productivity gains + an end to procrastination
1 年I could not agree more Rachael Flanagan - I used to get frustrated by corporate tender processes which in my view placed too much emphasis on price and not enough on the 'buy local' approach. I love it when forward thinking Welsh businesses work with me, as part of their staff development and buy local strategy. I travel all around the country with my work, but there is nothing quite like running a training session with a Welsh leadership team.