"LLM Chatbot to the Rescue: Can AI Replace My In-Laws' Tech Support?"

#OpenAI #GPT3 #Llama2 #Llama #Ai #LLM

Locally hosted LLM agents like OpenInterpreter are a new and exciting technology that has the potential to revolutionize the way we interact with computers. These agents can be used to perform a wide range of tasks, including answering questions, generating text, and potentially fix your car. (Huh?)?

One of the most promising applications of LLM agents is in the field of IT support. LLM agents can be used to develop chatbots and other AI-powered tools that can provide IT support to users 24/7. These tools can be used to answer common questions, troubleshoot problems, and even resolve complex issues that previously required calling upon your local nerdy in-law to fix.

So, the question is: will locally hosted LLM agents like OpenInterpreter (https://openinterpreter.com/) keep in-laws from calling me to fix their computers?

The answer is: maybe, if I'm lucky!

On the one hand, LLM agents have the potential to automate many of the tasks that people currently rely on their IT-savvy friends and family members for.?

For example:

• Troubleshoot problems that used to require frantic calls from in-laws complaining that "the Facebook isn't working again!"?
• Conjure magic in the form of remote access to perform common tasks like setting up a new wifi password or fixing the networked printer… again.?
• Triumphantly? reducing the number of bewildered calls from mother-in-laws asking to remedy issues with pop-ups ads regarding home brew margarita machines (she knows why).?

On the other hand, there are still some challenges that need to be addressed before LLM agents can completely replace in-law IT support. The technology is still developing, so LLM agents aren't perfect (especially trained on the cheap). They can occasionally give biased or unhelpful answers, especially when faced with really thorny computer issues or irritable in-laws. And some in-laws may still prefer that human touch - it gives them an excuse to call and catch up!

On a related note, I recently decided to give LLM tech support a test run myself. I used an open source LLM called Llama2 along with some other AI tools to create a local chatbot buddy to help advise me on a car repair project. Specifically, I wanted to know if I could change out the clutch on my NA Spec Miata race car. Well, after consulting my new chatbot pal, the verdict was clear - I can't. But my AI helper did provide some useful instructions:?

User

08:49:40 PM

"provide steps to change out the clutch in my Miata Spec Racer (1990), 5 speed manual"

Chatbot

08:49:56 PM

To change out the clutch on your Miata, you will need to disconnect all wires to the solenoid, then use an appropriate size Allen wrench through hole and turn manual adjustment gear counterclockwise to retract caliper piston. Once the piston is retracted, you can remove the lower guide bolt from the caliper and rotate it upward. Pull the caliper toward the center of the vehicle to slide it off of the caliper mount. To install, reverse the removal procedure. Bleed the hydraulic system to ensure proper operation of the clutch.

Honestly, Not bad for a 2 hour old chatbot that was built with a local machine and runs on a CPU.?

?So while I still can't change the clutch myself yet, the experience showed the potential for LLM agents to provide technical guidance, even on complex mechanical tasks.?

Overall, LLM agents have the potential to handle many basic tech support needs, but we may not be able to avoid those calls from befuddled in-laws entirely just yet. A few more years of advancement, and LLM agents could make personal in-law IT support a thing of the past! My phone may finally stop buzzing with pleas for tech assistance from the in-laws. A guy can dream, right?