Live Video Chat Support: Connect Over Video Chat Calls Right from Any Chat Platform

Customers prefer to buy products and services online in the past few years. This new norm has made video chats more popular than ever.?

A video chat option for your business is necessary. Voice and video chat can be used to create a personalized, interactive, and enjoyable conversation. The convenience of the service will increase customer satisfaction and help you sell more.?

ORAI offers enterprises the opportunity to communicate with customers via voice and video chat calls.?

Video chat calling is a great way to personalize customer interactions and give support agents a complete view of customers' buying journeys.?

3 Reasons Why Enterprises are Using Live Voice and Video Chat Call?

Businesses can interact directly with their customers via live chat with video chat calls and chat support through chat. They can answer questions in real-time, provide demos, or give tours of a place. You can also use ORAI's video chat to enable chat calls across all platforms, including your website, social media, and messaging platforms such as WhatsApp, Facebook Messenger, and others.?

Here's how voice or video chat support can help you balance quality and cost:

1. Reduce the number of touchpoints?

Customers will be frustrated if there are multiple touchpoints. HubSpot found that customers are most frustrated when they must wait on hold or do the same thing repeatedly with multiple support providers.?

Video chat can be used to provide customer support. It allows customers to pinpoint the problem and offer immediate solutions. This reduces the number of contact points a customer must make and increases the likelihood of resolving the problem quickly.?

2. With personalized demos, you can board faster?

Live video chat can make it easier to convert leads into customers and keep them loyal for a prolonged period. Video chat with prospects can allow for a personalized demonstration of your product and provide specific questions.?

To help prospects understand the features and functionalities of your product, you can create a map that maps the entire customer journey. Direct communication allows customers to have a consistent experience with your business.?

3. Lower Help Desk costs?

Chatting directly with customers allows you to quickly identify the root cause and provide quick solutions. You can also reduce help desk costs and increase the productivity of your customer support agents.?

Your team can communicate with each other via video chat recordings?

• Gain customer insights?
• Monitor customer experience quality?
• Training new members of your support team?
• Evaluate the performance of agents?

How do AI Bots Add Value to Live Voice and Video chat Calling??

While voice and video live calling is extremely useful, you would want to use it for high-quality leads only. But you do not get just quality leads online, do you?! There are bad leads with wrong inquiries or good leads with repetitive inquiries coming your way.?

A conversational AI bot can refine your leads for voice and video chat. It can answer common queries and arrange video chat calls whenever requested by prospects.?

ORAI's conversational AI platform enables 3-way conversations on WhatsApp or any other platform you want. Such conversations allow the bot to qualify leads, and then, enable instant bot-to-human takeover for a live text, voice, or video conversation on the same platform.?

Why AI-Powered Voice and Video Calling Bots Now??

If you do not provide instant and convenient customer service, they get frustrated:?

Customers feel trapped when an automated system makes it impossible to connect with a support representative.?

• They do not want to waste their time waiting in call queues to interact with a support representative.?
• They do not want to connect with a support representative who lacks the knowledge and skill required to answer their queries.?
• They feel frustrated if you ask them to switch touchpoints multiple times to get a query resolved.?
• They have a habit of connecting over voice and video chat calls right from the chat platforms they use.?
• It does not take long for a customer to switch to a different service provider after just a single frustrating experience. So, you cannot take a chance.?

An AI chatbot with the ability to enable instant live voice and video customer support will keep your online user experience above all the competitors.?

Which Industries are Using Voice and Video Chat Calls Heavily??

Now that you know all about video customer support, let us highlight a few industries where this feature is being used for better customer support and increased sales.?

1. In Retail - particularly non-essential?

Fashion/clothing/boutique/jewellery: Consumers usually want to see the look and feel of items before purchasing. With these consumers hesitating to venture out to physical retail stores, retailers have had to re-think their strategy. The current workaround is for retail associates on the shop floor to make WhatsApp video chat calls through their chat personal numbers to show the products to interested customers. But the same chat calls can happen more professionally with a WhatsApp Verified Business Account combined with the power of text, voice, and video conversational support.?

2. In Telemedicine and Healthcare Consultation?

Online doctor consultation/patient care: With patients feeling uncomfortable visiting hospitals, more doctors nowadays are using video chat calls to provide consultation. The live chat support with a video chat calling facility allows doctors and patients to come face-to-face for a more satisfying engagement. Patients can ask their concerns and get instant answers, while doctors ask questions to better understand a patient's condition.?

3. In Recruitment?

Interview/employee onboarding: Companies these days are following the 'Work from Home' model all over the world. In fact, many enterprises like Hike have decided to adopt this flexible work approach even after the pandemic situation normalizes. This rise in people working from remote locations has made online recruitment a necessity. And voice and video chat calls are playing a vital role in that. HR managers can have a video chat with candidates and schedule interviews. Plus, hired candidates can receive their onboarding with live video chat calls.?

4. In Automobile?

Live vehicle check-up/tour: Automobile dealerships are using video chat calls to provide vehicle check-ups and tours. A customer can have a tour of the car amenities on a live video. Similarly, a car owner can show the condition of his car to repair experts on a video chat call and receive a repair price quote.?

5. In Real Estate?

Live property tour/realtor's assistance: Realtors are giving property tours to buyers and renters via video live chat to save time and ensure safety. As its live, people trust what they see and realtors answer their questions about amenities, repairs, pricing, and the process of acquiring properties.?

6. In Hospitality?

Hotel room tour: Guests always feel suspicious about the amenities of a hotel room when they book online. This concern is being resolved with many hotels using live video chat calls to give a tour of the room or suite over WhatsApp, Facebook Messenger, or any other platform.?

Bottom line?

Every day, more businesses adopt voice and video chat calls to enhance their live chat support. ORAI helps them gain credibility and trust with AI-enabled chatbots that enable live video chat across all customer touchpoints.?

Let us set up a FREE Demo for you so we can discuss your specific business use cases.?

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