Live From Learning Technologies: 9 Lessons From Our Latest Podcast Series
You know the best thing about events like Learning Technologies?
It’s the conversations!
Chatting to the event speakers, industry experts and people doing the same jobs as us.
We were just lucky enough to record nine of our’s this year, which we’ll be releasing as the Live From LT series on L&D Disrupt.
From the burning topics you’d expect like AI, skills and engagement, to curve balls like why we need to marry CX and EX, L&D lessons from Taylor Swift and data storytelling.
This newsletter gives you some of our favourite takeaways from every conversation, to whet your appetite, so make sure you’re subscribed:
Or just search for L&D Disrupt wherever you get your podcasts.
1. Clarity of outcomes = better employee enablement - Phill Yetzes FIoL
“If I say, I need you to increase your revenue next month… is 50p enough? Or do I say, I need you to bring in ￡1,500 per month, every month until December? That’s really clear and easy to measure.”
“The outcomes, whether they’re revenue-orientated, sales or conversion… we have to be clear about how we’re measuring it.”
Because if you know those targets, you can tailor learning and resources to help somebody reach them.
2. Connecting employee and customer experiences can drive performance - Suzi Archer
“Give learners that motivation and understanding of why this matters? How does [my role] impact our customer experience? It is so important to give them the why!
“Because, ultimately, happy customers, you'd hope, would result in more profitability and overall business output.”
If we’re clear on what a good customer experience looks like, we know the role each person plays. Then we can give them the skills and knowledge to perform that role effectively.
3. L&D might be viewed as a cost centre, but we can frame our stories around its value - Neil John Cunningham
Neil reminded us that L&D has been and probably will be viewed as a cost centre - that’s just how financials work.
So, it’s about owning that and telling a story about our value:
“It's about framing your story and how you’ve reduced that cost for the business, or how you generated more revenue than you are costing the business.
“If you can say, through X program, we saw this change in behaviour, and that led to a ￡250,000 reduction in attrition… It's got people at the heart of it and it's got a number.
"That’s a quarter of a million you’ve saved us and the team's not costing us that much, what else can you do?”
4. AI in L&D: We should look at where we can augment, not automate - Jon Fletcher
“So, if we think about a content design process, and if I'm a content creator, how do we make sure that we augment certain elements of that design process utilising a tool like ChatGPT, Gemini or maybe an internal solution?
“How do you use that tool to help me drive efficiencies and productivity gains in that process?? Not trying to automate the whole process, but augment what you are currently doing.”
Look at some of your key processes and day-to-day tasks that you do as an individual, and work out how AI is going to augment that and remove friction, rather than just automating the whole process.
领英推荐
5. Round up your relevant and recent content to drive awareness - Holly Flickinger
“At the end of each month, I round up all the relevant content that's been created across the company, and I share that in a Nugget with all of our employees…
“And then folks can get an overview and make sure that there's nothing important that they've missed, or there might be something new and interesting that they want to check out.”
6. Your leaders might not be the most effective person to deliver a message - Toby Kheng
“Leaders earn this Celebrity status - especially the C suite - where they're so far removed from the day-to-day and what people are doing in the organisation.
'So any content and conversation they try and create has a lack of empathy, awareness and relevance to the audience.?
“So what you should really be doing is disseminating that through different people. It doesn't make sense for the CEO to put out this quite bland catchall message because it doesn't influence the culture.”
Instead, identify those notable people by their behaviour and mindset, who speak the same language as the audience, and have both relevance and empathy to them.
Get them to deliver that message instead.
7. Focus on the common problems people want you to solve - Adam Slingsby
“A really quick win, which probably sounds stupid to a lot of people, and it was a bit of a running joke in the business, but people wanted to enhance their Excel training.
“We're only a firm of 120 and it's quite a traditional company who've not had L&D before. So that was a quick win. And already we've got about 40 people through the business, within like six months, and helped with their Excel.”
8. L&D can learn this lesson from Taylor Swift… - Jade McNeil
“She takes her listeners on a journey, they feel like that's personal to them. And that's kind of what we need to do.
“Make sure that the content is personal to them. It's relevant. They can utilise it. And it's got that genuine narrative that they can see it being part of their everyday.
“On the Eras Tour, she released that to the cinema because she knows that a lot of her fans might not have been able to get tickets… and it just makes sure that no matter where you are, you are experiencing that and feeling connected, even though you can't necessarily make it.”
9. Content consumption doesn’t equal successful learning in organisations - Sam Taylor
“We need to get away from that because learning is so much more than a course… learning is everywhere!
“I always remember something that someone once said in a webinar, which was that their approach was what's the minimum I need to do to help someone?
“That might be pushing out a resource… or it might be just go and chat to the person who's been doing the job for six months longer than you.”
Want to listen to the full conversations?
Subscribe to L&D Disrupt and get every episode as soon as it goes live:
HR Lead @firmus energy | CMI Fellow Chartered Manager | Assoc CIPD | Board of Governors | Passionate about the Development & Support of others through HR and L&D Initiatives
9 个月Thank you to Gary and the team at HowNow for providing me the opportunity to be involved in this podcast series. Was a great learning experience for me ?? going forwards with my own development in the L&D Sector.
"Best copywriter I know." - My Mum | Ex-Child
9 个月Loved filming these conversations and put together my favourite findings ?? what an awesome lineup of L&D folks!