Listen to Your Team's Voice

Listen to Your Team's Voice

Do You Measure the Five Dimensions of Your Team’s Performance?

Employees don't Leave Companies, They Leave Managers

Content:

I. Why do you need to listen to your team's voice?

II. Who needs to measure team performance?

III. What are the five dimensions that help you measure performance?

IV. How can we measure team performance?

At Rosentall Coaching, we are an organization of professional coaches certified by the International Coaching Federation, the world's main accrediting and credentialing body for both training programs and coaches.

We specialize in supporting organizations, leaders, and their teams to improve their relationships, dynamics, and interfaces, thus improving their business performance through coaching frameworks, training, and consulting.

Intro:

The workplace has shifted from a time-space-bound model to a distributed one. From top-down management to circular leadership. From homogenous to diverse.

Our History:

We have been coaching, teaching, and consulting for over ten years, and we're very passionate about our work, clients, and their progress.

Our Mission:

Gabriel Trandafirescu & Steluta Leu, ACC, PHC (she/her) : Our purpose is to create better leaders and workplaces, one team and one coaching session at a time.

Our Goal:

Our goal is to support emerging and senior managers and leaders alike to develop teams with a strong sense of collective cohesiveness, purpose, identity, and safety so that they can perform at their highest level and achieve outstanding results.


I. Why Do You Need to Listen to Your Team's Voice?

A Team Coaching International research based on the analysis of 3,307 team assessments from the years 2008 to 2017 revealed that only 10% of teams rated themselves as being "high-performing".

Teams are living, breathing, collective entities, with a level of complexity that lies between that of an individual and that of an organization (which is a team of teams).

Before embarking on a journey of growth and development as a manager or team leader, you need to be able to assess where your team is at. Oftentimes, the way you perceive your team’s performance (and the areas you think need improvement) is quite different from the way your team members perceive it.

By listening to the voice of your team, you get extremely valuable insights into how the team perceives their own performance and the areas they believe need improvement.


II. Who Needs to Measure Team Performance?

Leaders, CEOs, and managers who are interested in learning more about how the teams perceive important elements in their environment and what the opportunities for development and increasing results are.

Entrepreneurs, founders, and owners of businesses of any size who are interested in having a better understanding of their teams in order to make sure they are aligned with their vision, mission, and values.

C-level HR executives, HR directors, HR business partners, and HR managers who are looking for a better tool to support the growth of the teams in their organizations and who work with leaders and their teams in order to lay the foundation for a customized coaching partnership.


III. What Are the Five Dimensions That Help You Measure a Team's Performance?

1. Operational:

The operational dimension is about how a team perceives the following elements:

  • clarity of roles;
  • leadership structure;
  • decision-making;
  • systems and processes;
  • tools and resource management.

2. Relational:

The relational dimension is about how the team members view the quality of their interactions through:

  • direct and open communication;
  • managing conflict;
  • holding each other accountable;
  • facilitating the team's energy and information flow.

3. Team Engagement:

The team engagement dimension has to do with assessing the collective alignment to:

  • the team’s purpose and goals;
  • the sense of belonging;
  • being optimistic about the future and proactive in decisions and actions to create it.

4. Beliefs and Values:

The beliefs and values dimension offers insights into learning about the team’s culture and main collective values, such as:

  • trust
  • respect & camaraderie that support a safe environment for working together.

5. Stakeholders' Universe:

The stakeholders' universe dimension is going deeper into the team’s systemic world, looking at the team’s interdependencies with major stakeholders such as:

  • shareholders;
  • founders;
  • clients;
  • suppliers;
  • partners and resellers.


IV. How Can We Measure Team Performance?

One of the ways you can measure your team’s perceived performance is by using an independent assessment tool.

At Rosentall Coaching, we have developed the Team Coherence Index, or as we casually call it, Team COIN.

Viewing the team as a whole, as a unique entity, our assessment clearly reveals a holistic picture unbiased by individual perspectives.

Team COIN shows the level of agreement within the team, measured on a Likert-type scale. It pinpoints where the team sees the opportunities for development to improve results and become the Dream Team.

Visit rosentallcoaching.com/team-coin to learn more about the Team Coherence Index assessment.

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