Listen first
What is the 1st step for effective communication?
Empathy is a critical competency for understanding others’ points of view and finding common ground with people whose experiences differ greatly from our own. But great leaders also balance their empathy with strengths in other competencies.
People is emotional, and we tend to like people who is similar to us. So how do we perceive if other person is similar to us? They listen to us, they act and talk like us.
Listening is the most effective for problem solving, not giving away solution.
Why listening is crucial
You never win a fight or an argument, if you loose you lost yourself, if you win you lost your friend.
Statistically saying that a humble person is 2 to 3 times more effective than the person who is not.
Human need is to be right, to blame someone, to complaint is a way of releasing stress). But they are barriers in building relationship as well. And the truth is our community is based on relationship, and sharing is the foundation of every relationship
If you follow Buddhism, We are part of the whole, there is nothing isolated in this universe.
The question summon the knowledge, and the subjective truth.
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How to practice effective listening skill
Leaders who balance their competency in empathy with emotional self-control excel at giving constructive feedback. These leaders also foster norms around honest communication, yielding teams that openly address problems and create.
Knowing the communication style from other people providing us the information to adjust our communication style so that we are effective during the conversation
People either like visual - sound - action preference
????????Visual people type: 40% of people like to communicate and express idea through visual adds like charts, pictures etc
????????And 20% people like to receive information through audio, verbal expression
????????Then 40% people like to try on or taking action upon a new idea, or information. They like to take the product sample or test on a pilot demo.
Do not stop other people to finish their words.
Speaking louder does not make our idea become better. It is even worse to gain the mutual expectation when some people start talking loudly
Control the monkey talk in our head, when discussing with other people, keep the conversation objective not subjective, trying to isolate the personal perspective on the story.