LinkedIn Recap: Voice of the Customer Series RECAP

It’s without question that our IGNITE user turned up the heat this year! The event brought together Sagent customers to discuss how our products and programs are enabling organizations with the right tools to optimize their operations. Let’s jump into the first episode of our Voice of the Customer series (one of our very favorites during the event) where relevant discussions are born, and long-lasting relationships are made.???

How TEMPO is Sparking Success in Servicing??

We kicked off our series with a panel discussion from Carrington Mortgage Services on how TEMPO is sparking (IGNITE is where servicing finds its spark...) success by streamlining operations, ensuring Carrington Mortgage Services, LLC maintains a competitive edge in an ever-evolving and fast-paced servicing landscape.?In their panel, Tom Croft – Director of Default – emphasized the competitive edge TEMPO gives their business, stating that “Today the functionality of the system puts us above — I believe — our competitors because it allows us to change things on the drop of a hat.”??

How LoanServ is Creating Seamless Servicing??

Next, we dove into a rich conversation with Diana Oliver-White , Director of Default at Click n' Close, Inc , to discuss how her business leverages LoanServ within the Native American Home Loan Program. With Click n’ Close being the lead originator and servicer within the program, Diana emphasized how LoanServ’s ability to house and properly identify the variety of information per loan under one roof ensures a seamless servicing of loans.??

How DataScape Breaks Down Siloes in Servicing??

Moving right along, we hear from Daniel Gover r, Senior Manager of Systems Technology at MassHousing , where he discussed how DataScape – our flexible cloud-based framework – is a throughline that enables Sagent products to be seamlessly integrated.??

The whole idea that the LoanServ data can go with the CARE’s data that can go with the TEMPO data just makes sense. Daniel Gover, Senior Manager of Systems Technology at MassHousing.?

How Care is Telling the Story of Servicing??

We wrapped up our panels with a lively discussion from Gateway on how strategy and Sagent go hand-in-hand. Joshua Dalke , Manager of Customer Service, emphasized how CARE’s platform allows numbers to tell a story and provide data-driven insights to increase customer retention and activation.???

Sagent is the Future of Servicing??

Our customers, their insights, and the success they see from our products is what drives us to relentlessly innovate – so that we can bring the future of seamless and streamlined servicing into the present. To learn more about how our tech can elevate your business operations, check out our products page HERE. You can read the full blog post HERE.??