LinkedIn Recap: Sagent Senior Director of Product Management on the Future of Fintech – PODCAST

Sagent is run by a team of innovators who are constantly adapting to the ever-changing mortgage servicing landscape. As the industry becomes increasingly modernized, Sagent’s staff is at the forefront of this monumental change, and our Sr. Director of Product Management, Erica Sands, MBA, MS is spearheading several initiatives to support the future of servicing. In a recent episode of the podcast The Convergence Podcast , Erica joined host Ashok Sivanand to chat about how the company is staying ahead of the market, her transition from mortgage servicing to fintech, and the future of servicing — which we call Dara.??

Blazing the Trail?

Erica kicked off the episode by detailing how Sagent is leading the industry in revolutionizing the way customers interact with mortgage servicing. She explains how Dara modernizes an otherwise outdated customer experience, while simultaneously strengthening relationships between clients and servicers.?

The real change happens for the industry when people start moving away from the monolithic mainframe and more into microservices-based architecture, which gives them scalability and flexibility in the products they are providing.

Customizing Servicing?

Along with providing a user-friendly experience, Sagent knows that success comes from customized customer service. Erica explains how Sagent’s microservice architecture enables servicers to provide individualized experiences and loan options to each unique client.??

Every customer is different. Every property is different. So microservice architecture provides that flexibility within a platform ecosystem to really be able to curate the user experience, both for those servicing the loans and the consumers who have the loan by being able to change kind of what we’ve coined as service modules.

Infusing Passion into Product Development??

The most important characteristic of an effective leader is having passion for your position. Erica embodies this commitment with her love for product development, which is rooted in her ability to make tangible, efficient changes to the processes used by her business, internal stakeholders, and customers. Within Sagent, we know satisfaction must trickle down from our employees to our customers.?

To hear more about Erica’s story and how Dara is changing the future course of the fintech landscape, listen to the full Convergence episode here.?