6 Months and Counting – Trying to Set Up WhatsApp Business for a Client, But Facing Roadblocks

As a marketing manager, helping my clients establish effective communication channels is a key responsibility. For over six months now, I’ve been trying to set up WhatsApp Business for one of my clients, but I’ve repeatedly faced the same frustrating error: "WhatsApp is unavailable, please try again later."

This post is a plea to WhatsApp Support and WhatsApp Business to help me resolve this ongoing issue. I’m also reaching out to the LinkedIn community for any advice or support.

The Situation

For the last six months, I’ve been trying to register my client’s primary phone number (+91 72890 31740) on WhatsApp Business. Despite following all the recommended steps from the WhatsApp Help Center, I keep encountering the same issue.

What’s confusing is that when I attempt to register other numbers, I’m able to receive the verification code without any problems. But for my client’s number, no code ever arrives—whether by SMS or phone call.

Here’s what I’ve done so far:

1. Ensured the Correct Number Format: The number is in the correct international format.
2. Tried Multiple Networks and Devices: I’ve used both iOS and Android devices and switched between different networks (Wi-Fi and mobile data).
3. Checked for SIM Activation and Balance: The SIM is active, and there’s enough balance to receive messages and calls.
4. Tried Different Verification Methods: I tried both SMS and the “Call me” option, but neither works for my client’s number.
5. Checked for App Interference: I’ve made sure that no task killers or SMS interceptors are interfering with the process.

Despite all these steps, I still receive the same error: "WhatsApp is unavailable, please try again later."

Reaching Out to WhatsApp Support – No Real Help

Over the past several months, I’ve contacted WhatsApp support multiple times. However, I’ve only received automated responses suggesting the same troubleshooting steps that I’ve already tried, with no resolution in sight.

Here’s a summary of the responses I’ve received:

• Ensure that the number is in the correct format.
• Use the "Call me" option if SMS verification doesn’t work.
• Verify that the SIM card is active and there’s sufficient balance.

None of these steps have helped, and I haven’t been able to reach an actual support agent to look into this issue in detail.

How This Is Impacting My Client’s Business

For my client, WhatsApp Business is essential for seamless communication with their customers and partners. It’s a critical tool for managing inquiries, sending updates, and staying connected with their audience. Delays in setting up this account are affecting their ability to operate effectively and provide timely service to their customers.

As a marketing manager, it’s frustrating to face such a prolonged obstacle in getting a vital communication tool up and running for my client. This issue is holding back our marketing and communication efforts, which is impacting the overall business.

What I Need from WhatsApp

At this point, I’m seeking help directly from WhatsApp and WhatsApp Business to:

1. Investigate if my client’s number (+91 72890 31740) is blocked or flagged.
2. Escalate the issue to a human support agent who can help resolve this problem.
3. Provide a clear solution to get the WhatsApp Business account registered for my client as soon as possible.

A Call to the LinkedIn Community

To my LinkedIn network: If anyone has faced a similar issue or has a direct contact at WhatsApp who can help, I would greatly appreciate your support. If you’ve been able to resolve similar issues, please share your experience, or feel free to tag someone who can help me escalate this case.

After six months of trying, I’m really hoping to get this issue resolved quickly so my client can use WhatsApp Business effectively.

Thank you all for your support!

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