Lifecycle Phases of ITIL

Lifecycle Phases of ITIL

V Narayanmurthy V Narayanmurthy

V Narayanmurthy

Director of Training | Help with Global IT Certification : ISO 27001 LA & LI, ISO 42001 LA : AI, CISA, CISM, ISO 31000, ISO 22301, ISO 27701, ITIL4, PMP, PRINCE 2 | Security, Governance, Risk, Compliance, Audit, ITSM, AI

发布日期: 2019年1月10日
+ 关注

The lifecycle is circular, with 5 highly interrelated phases. Though it’s not linear, the phases are:

Service Strategy – focusing on understanding customer needs, directions, requirements, helping improve IT over time

Service Design – focusing on turning strategies for services into a detailed Service description, not just the technology.

Service Transition – focusing on building, validating, and delivering new and changed services to customers

Service Operations – focusing on the day-to-day care and feeding of services

Continual Service Improvement – focusing on identifying and managing incremental improvements to services

To know about us log onto: https://consultantsfactory.com/

要查看或添加评论，请登录

V Narayanmurthy的更多文章

  • What are the most pressing challenges, ITSM professionals highlighted?
    2019年1月9日

    What are the most pressing challenges, ITSM professionals highlighted?

    · Siloed working. · Design decisions based on assumptions.

  • These Holidays, try something NEW!
    2018年12月19日

    These Holidays, try something NEW!

    This is the official teaser for our winter campaign. For Youtube Link click here: https://www.

  • Why ITIL?
    2018年12月6日

    Why ITIL?

    If your organization is using ITIL as their ITSM framework or starting point, then clearly a formal exposure to the…

  • 5 Myths around VeriSM
    2018年10月16日

    5 Myths around VeriSM

    The Service Management Concept As organizations across the globe are gearing towards the new wave of digital…

社区洞察

其他会员也浏览了