A Licensing Guide to Capitalise on the E-Commerce Boom in Post-COVID UAE

A Licensing Guide to Capitalise on the E-Commerce Boom in Post-COVID UAE

The COVID-19 era has reshaped the retail landscape globally, compelling more people to turn to online purchases for their goods and services. In the UAE, where advanced digital infrastructure and e-commerce have long been established, the pandemic acted as a catalyst, driving an exponential surge in online transactions. Despite the country's tech-savvy population and robust infrastructure, there was a noticeable shift as even those previously sceptical of virtual shopping began relying on e-commerce platforms.?

In a recent blog , we highlighted how e-commerce emerged as a key player in the retail sector, providing a fertile ground for businesses to thrive in the UAE. The country's rapid adoption of digital services and the COVID-19 pandemic amplified the importance of online platforms, leading to an estimated 23% average growth in e-commerce sales between 2018 and 2022.??

This surge in online purchases has given rise to a host of e-commerce platforms and businesses looking to capitalise on the growing digital market. Entrepreneurs now have an unprecedented opportunity to tap into the country's burgeoning online market, offering products and services to a digitally connected consumer base.?

In this article, we'll explore the diverse licensing options available for e-commerce businesses in the UAE, enabling entrepreneurs to navigate the regulatory landscape seamlessly and make the most of the booming digital economy.?

  1. Online Business Licences in the UAE's Mainland?

Businesses aiming to establish an online presence in the UAE on the mainland must apply through the Department of Economic Development (DED) in the respective emirate. In addition to approvals from the DED, the Telecommunications and Digital Government Regulatory Authority must also approve the establishment of your eTrade licence (however, this authority must approve ALL eTrade licences, not only ones established in the mainland).?

  1. Dubai CommerCity (DCC) Free Zone?

For those seeking a dedicated space for e-commerce endeavours, Dubai CommerCity stands out as a free zone designed to support the growth of the e-commerce market in the MENA region. Boasting pre and post-setup support, fast licencing, and a pre-configured e-commerce platform, Dubai CommerCity offers an enticing ecosystem for global and regional brands.?

Business incentives, such as 100% foreign company ownership, no corporate or income tax, and full repatriation of capital and profits, make Dubai CommerCity an attractive choice for entrepreneurs looking to establish a robust presence in the e-commerce sector.?

  1. EZDubai?

EZDubai, located in Dubai South, provides a comprehensive e-commerce ecosystem catering to local, regional, and global markets. Focused on facilitating B2B and B2C fulfilment, EZDubai offers businesses a seamless platform to navigate the e-commerce landscape.?

  1. Tajer Abu Dhabi?

The e-commerce licence from Abu Dhabi Department of Economic Development (ADDED) under the Tajer Abu Dhabi initiative allows entrepreneurs to integrate online trade activities into existing licences or obtain a new licence for e-commerce. With expanded eligibility criteria and a diverse range of activities, this licence presents an excellent opportunity for businesses looking to capitalise on the growing digital market.?

  1. DED Trader Licence from Dubai?

The eTrader licence from Dubai Economy simplifies e-commerce activities for UAE and GCC nationals residing in Dubai. Tailored for single owners, this licence prohibits the opening of physical shops or issuing visas, however. For those looking for a purely online presence and conducting business through social media, this is the ideal licence.?

  1. Eitimad Domestic Licence from Sharjah?

Sharjah Department of Economic Development (SEDD) offers the Eitimad licence, specifically tailored for home-based and electronic businesses operating through social networks. Available to UAE nationals aged 18 and above residing in Sharjah, this licence provides a unique opportunity for entrepreneurs to thrive in the e-commerce sector.?

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In conclusion, the surge in online purchases post-COVID has transformed the e-commerce landscape in the UAE, presenting unprecedented opportunities for entrepreneurs. By understanding the diverse licencing options available, businesses can navigate the regulatory framework seamlessly and establish a robust online presence in this booming digital economy.?


At AKW Consultants we understand the intricacies of business setup in the UAE. With a proven track record of assisting businesses in real estate, manufacturing, trading, and e-commerce, we provide comprehensive solutions tailored to your needs. Contact us today: [email protected]


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