Lgorithm Solutions’ Chat And Voice Bots All Set To Enhance Customer Experience
Lgorithm Solutions has revolutionized the customer service process with its unique Chat and Voice Bot technology for the customer service industry.
To optimize the process of online customer service and to assist companies during COVID-19 pandemic, Lgorithm Solutions launches its AI-driven voice and chatbot technology. Using machine learning algorithms, the company promises improved customer service experience to every customer service-oriented business in the Philippines.
The new venture of the tech giant makes use of the NLP (Natural Learning Process) and Persona Mapping techniques to equip their multi-faceted chatbots. The aim of implementing these artificially interacting agents is to assist companies to operate while working from home. They also allow organizations to work with agent shortages.
Theirtalk and chatbots are useful in solving agent disruption issues and support agent functionality. The company’s voice and chatbots are also helpful in managing social media on channels like Facebook, Twitter, Instagram, Viber, WhatsApp, etc. 95 to 98% of these interactions can be automated by their chatbots and offer live chat options as well.
Lgorithm Solutions has made it possible for companies to provide an excellent customer experience at affordable costs. The chatbots are also equipped with an intelligent language detection feature, thereby offering multilingual support on chats or language preferences on calls.
Explaining the features of their latest technology, Mr. Nitender Rao, Managing Director, Lgorithm Solutions, adds, “Our exclusively designed voice and chatbots aid companies to operate with limited staff. The Persona Mapping feature of our chatbot offers a similar experience as an agent on live chats. With our prompt and custom solutions companies can showcase their excellent customer service."
The chatbots by Lgorithm Solutions have versatile applications, including multiple OEMs, service industries ranging from logistics to retail. The voice and chatbots provide services like e-KYC among the many others for lending institutes. They benefit a wide array of companies like food delivery, e-commerce, logistics, customer care companies, BPO’s, BFSI, and collection. Lgorithm Solutions’ surveys indicate almost every industry can be benefitted by the bot managed interaction. Philippines companies operating in the service industry recommend Lgorithm Solutions’ customized AI-based technology.
The tech company with 300+ clients is all set to implement their voice and chatbot technology for the giant computer manufacturing company in the coming days. Further explaining, Mr. Dio, a spokesperson of the leading OEM, suggests, “We believe the voice and chatbots by Lgorithm Solutions will surely benefit our company. Their extensive technology and custom services fits right for our manufacturing firm.”