Leveraging ChatGPT: Unveiling the Impact of AI in Business and Technology

Artificial Intelligence (AI) has truly become the single most focused-upon buzzword across the world of technology. Nothing has translated AI into something of tangible importance to the masses, across technology and non-technology folks alike, like ChatGPT ( OpenAI ).?These days, I can’t have a technology-oriented conversation come up with anyone, and I mean ANYONE, without someone asking “What about ChatGPT??What are you doing with that?”

ChatGPT and Beyond: A New Era in AI

Now, I’m not saying this is a bad thing – because it’s not.??It’s actually a very good thing.?The capabilities and power of AI are evolving so rapidly that understanding what it is and what its potential can be is critically important. It’s a great thing that this has now grabbed the attention of everyone, not just the IT community.

As we embrace the transformative power of AI in various industries, it's equally important to address the complexities and challenges they can bring to the forefront, especially in the realm of data security. Recognizing this, we've compiled insights in our eBook, 'Data Security Challenges in the AI Era,' to serve as a primer for organizations to be better prepared for these implications. While understanding the broader challenges of AI is essential, let's return to its practical applications, particularly how AI like ChatGPT can revolutionize business processes and operational efficiency.?

While my focus here is primarily on 'ChatGPT', I use this term in a broad sense to encompass not just AI chatbots designed for conversation, like Microsoft Bing Chat and Google Bard, but also to include advanced AI-driven tools that extend beyond traditional chatting capabilities, such as Amazon Codewhisperer and GitHub CoPilot.

I think everyone knows that ChatGPT is generally very good at doing research and gathering information in seconds that might otherwise take someone hours, maybe even days or weeks, to compile themselves (although I believe some lawyers who relied too heavily and blindly on ChatGPT might disagree).?That is certainly one valuable use of ChatGPT and similar AI technologies.?

But here at Vistrada, we strive to take the use of tools like ChatGPT to the next level by finding ways to not only do your job faster, but to do it more effectively, efficiently, and with higher quality – in effect, to do your job BETTER!

Vistrada’s Innovative AI Application: A Case Study

Case in point, we recently had the opportunity to put our services to the test in responding rapidly to a large Request for Proposal (RFP) from a new, prospective client.?Whether you are a professional services organization, or any organization seeking professional services of any kind, the concept of an RFP (or any kind of an RFx) is probably familiar to you.?

Often, particularly with an RFP, the requestor wants the respondent(s) to provide A LOT of information in a VERY short timeframe with MINIMAL detail available in the request.?Responding to such a request is a critical, and necessary, part of a professional services organization’s livelihood, so we need to be amenable. These efforts can be extremely time-consuming and resource-intensive – particularly for smaller, mid-tier companies.?

Enter ChatGPT!? Vistrada leaned heavily on the experiences and ability of our own in-house Business Intelligence practice to leverage the capabilities of ChatGPT (in this case, we did use THE ChatGPT) in several ways to help us better respond to the asks of this prospective customer.

In this scenario, we faced the challenge of responding to an RFP that required candidates for a variety of IT work categories. This task involved several key steps:

1. Understanding the Client’s Needs: The RFP specified the need for candidates across diverse IT categories like Business Intelligence, Change Management, Cloud Services, Cybersecurity, Data Governance; Program/Project Management, Risk Management, Systems Administration, Systems Development, Testing, etc.,?encompassing over 80 unique job types, roles, and skill levels.
2. Compiling Candidate Resumes: We gathered resumes from a range of sources – our internal employees, the broader subcontractor network, recruitment partners, and the IT community.
3. Matching Candidates to Roles: The goal was to find the best candidates for each specified role and skill level, a complex task given the sheer number of different combinations required by the client.

This was a daunting task, made even more challenging by coinciding with the summer vacation season. So, who are you going to call?? We called our Vistrada Business Intelligence experts to find operational solutions in short order.?

The team developed several functional tools, leveraging ChatGPT’s native capabilities, to enable our efforts, including:

• Resume Evaluator:?Our innovative tool strategically analyzes and aligns a candidate's resume with the specific requirements of a targeted role. It employs advanced keyword search algorithms to meticulously identify discrepancies between a candidate's credentials and the job qualifications. The insights generated are seamlessly integrated into our proprietary ChatGPT-powered system, further enhancing our recruitment process. Prioritizing data privacy and confidentiality, especially in the public domain context, we opted for ChatGPT's API integration rather than its website interface. This choice ensures robust security as the API does not retain processed data. Additionally, we rigorously strip all Personal Identifiable Information (PII) from resumes before their evaluation, reinforcing our commitment to data protection and privacy.
• Resume Calculator:?Based on the outputs received from the Resume Evaluator, it implemented a scoring algorithm that allowed us to calculate a quantitative score for each resume using business rules to weigh the relative value of each qualification criteria for the position we were evaluating the resume against.?This provided a way for us to effectively rank/tier a pool of candidates to determine the relative fit for a particular position (i.e., Exceeds; Meets; Does Not Meet).
• Resume Allocation Tracker:?Highlighted the diversity and breadth of resources that Vistrada could provide to our prospective customer by optimizing the allocation of all 100+ possible candidate resumes across the 80+ positions we were attempting to fill (e.g., ensuring all positions had multiple candidates; ensuring no single candidate was over-allocated/under-allocated across the available positions, etc.).??
• Role Cost Validator:?Confirmed the cost rates we were providing to the customer were aligned with market standards. As this is understandably of utmost importance to any customer, this mapping tool allowed us to compare our proposed rates for each position in the RFP to corresponding rates for similar positions, both nationally and vis-à-vis the specific geographic region of the customer, against salary guides from multiple third-party sources (e.g., Hays ; Robert Half ; Glassdoor ).

Thanks largely to these AI-enabled tools implemented by Vistrada’s Business Intelligence team, we delivered a complete high-quality response to the client by the RFP submission timeline.

The Future of AI in Business: Beyond ChatGPT?

Please note that while the personalized experience highlighted here is tailored to a professional services RFx scenario, the adaptability of these tools extends to a broad spectrum of applications across various organizational contexts. This versatility encompasses areas like recruitment and hiring, Human Resources management, and employee performance evaluations, demonstrating that the benefits are not limited to one specific area but are widely applicable.

If you would like to hear more about how AI solutions can be leveraged to maximize productivity and value for your organization, please contact?Vistrada?to set up a preliminary discussion.?

About the Author?

Erik Librader , Client Partner - BI and GRC Solutions

VISTRADA