Leverage The Magic Of The Balanced Scorecard To Dazzle Your C-Suite

SMART REPORTING FOR SMART COMPANIES

Companies rarely suffer from having too few measures. More commonly, they keep adding new measures whenever an employee or a consultant makes a worthwhile suggestion.

While giving senior managers information from four different perspectives, the balanced scorecard minimises information overload by limiting the number of measures used while shining a spotlight on areas where too many metrics are compromising your company's ability to be flexible and agile.

In short, the balanced scorecard forces managers to focus on the handful of measures that are most critical.

While grouping your metrics, use the Balanced Scorecard discipline to see your metrics from the following four perspectives:

1. Financial / economic perspective:?How do we look to the shareholders?
2. Client perspective:?How do our customers see us?
3. Internal process perspective:?What must we excel at to improve?
4. Learning & growth perspective:?How can we harness our ability and know-how to bring about change?

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This is for you if:

• Your management reports are not effective
• You are not proactive in removing performance obstacles
• Sense of ownership & sense of urgency among staff is mediocre
• Your management team doesn't use the Balanced Scorecard methodology effectively
• Your team leaders don't understand the relationship between lead and lag KPIs

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