Levels of Customer Success

Levels of Customer Success

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Our economic situation requires more?customer?success

When faced with economic uncertainty, companies pull back with layoffs. While it might be the only way for some,?Wayne McCulloch?says there’s a better, more long-term solution for most.?

Read it Here

CSM mistakes to avoid

Making mistakes is a normal part?of?being a #CSM. But are your mistakes?costing you or your?customers??See what they are and what to do instead ??.

The Solutions You Need

Levels?of?Customer?Success

Your current level?of?#CustomerSuccess?can explain your revenue potential. Find out what are the different?levels?of?CS that? Paul Henderson describes in our micro podcast.

See Your Current Level Here

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25?customer?churn factors

Do you know why your?customers are churning? Most companies say it's the price, but that’s never the full story. See what? Anita Toth says are the actual factors that contribute to churn.?

See the Factors Here

Must-haves for a high NRR

Having a high #NRR takes work. In Markus Rentsch ?post, he discusses what it requires to have one.?

Find Out More Here

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Markus Rentsch

Helping SaaS companies to deliver, grow, and monetize Customer Value with the CSM Operating System.

2 年

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