Levels of Customer Success
SmartKarrot
Intelligent Growth platform for Customer Success and Account Management teams, focussed on Expansion
Our economic situation requires more?customer?success
When faced with economic uncertainty, companies pull back with layoffs. While it might be the only way for some,?Wayne McCulloch?says there’s a better, more long-term solution for most.?
CSM mistakes to avoid
Making mistakes is a normal part?of?being a #CSM. But are your mistakes?costing you or your?customers??See what they are and what to do instead ??.
Levels?of?Customer?Success
Your current level?of?#CustomerSuccess?can explain your revenue potential. Find out what are the different?levels?of?CS that? Paul Henderson describes in our micro podcast.
25?customer?churn factors
Do you know why your?customers are churning? Most companies say it's the price, but that’s never the full story. See what? Anita Toth says are the actual factors that contribute to churn.?
Must-haves for a high NRR
Having a high #NRR takes work. In Markus Rentsch ?post, he discusses what it requires to have one.?
Helping SaaS companies to deliver, grow, and monetize Customer Value with the CSM Operating System.
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