A Letter to Our Customers & Partners
Together with our employees & families, we are prepared to support you during Covid-19 time.
On behalf of the Ayehu family, I hope this letter finds you safe and healthy. Over the past 12 years, we’ve built the Ayehu business with your great support and relationships - you’re an important part of the Ayehu family now, and as such we are here to support you!
Since we are in a fast-changing and unfortunate situation, we are quickly adapting these changes and needs. To keep our employees, our families and our community safe, we’ve moved to a “work-from-home” environment, keeping social distance and making all resources available to maintain business “as usual”, and we hope you are all well prepared as well.
Here are some of the approaches Ayehu has taken:
- The safety of employees and customers comes first – no travel, online meetings only.
- Supportive attitude, professionalism and sensitivity are part of everyone’s culture.
- Communicate frequently, keep transparency and be collaborative.
- Take the time to check-in with your clients, friends and family.
We value your business and you can rely on Ayehu to support you during these challenging times. Here is why:
- Although these are unusual times, it is “business as usual” here at Ayehu.
- 100% of our teams (working remotely) in multi-national locations are fully operational.
- Our dedicated marketing team is working these days to create and publish relevant content and educational material to upskill your knowledge.
- Our Customer Success, Support team, Sales and Partners team are all committed to serving clients need, quickly responding to all questions.
And finally, I wanted to personally assure you that we make our clients & partners our first priority and we thank you for trusting Ayehu. Together we will overcome this situation.
We will keep you updated during the following weeks, and If you have any questions or concerns, please don’t hesitate to contact me at [email protected].
Sincerely,
Gabby Nizri, Co-Founder & CEO, Ayehu
Building or scaling Success & Support organizations with customer centricity that leads to high NPS & Customer Satisfaction
4 年Excellent message that reassure customers that we are in this together. ??
Great time to meet the moment and show leadership. Strong message, Gabby ..