Let’s Talk About Setting Boundaries in Event Management
Rachella Thomas
Event Consultant & Coach | Major Events Specialist | Founder of Event Kit - Event Planning Templates
Imagine this: it’s two weeks out from bump-in. You’ve locked in the final site map, confirmed all the supplier details, and briefed the venue. Everything is coming together. Then your client emails you with “just one little thing” they’d like to add.
It sounds harmless, right? But for you, it’s anything but simple. That “small” change means:
And suddenly, you’re in a whirlwind of last-minute changes that could derail the entire project.
I’ve been there too many times to count. For years, I thought saying “yes” to every request was the key to great client service. But here’s the truth: boundaries are just as important as flexibility.
When I started setting clearer expectations upfront—outlining deadlines for changes, explaining the ripple effects of last-minute requests, and staying focused on the big picture—everything shifted. I wasn’t just protecting my sanity; I was delivering better outcomes. And, believe it or not, clients appreciated the clarity and structure.
So, how do you handle situations like this? Have you found ways to manage client expectations while still staying on track for event day?
Top Tactics
I've developed a few powerful tactics that I teach my clients to help them deal with this situation effectively. It's all about setting boundaries and managing expectations right from the start.
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Drop your thoughts below—I’d love to hear how you set boundaries in your event planning process!
A little about me..
Rachella is an award-winning event management coach.
With 25 years' experience delivering world-class events and festivals for high-profile organisations and brands, Rachella is the go-to consultant for event planners and businesses looking to sharpen their event management.
Rachella bundles her elite-level experience into consultations and ready-to-use templates for event planners and teams worldwide.
Want to work with me?----------------------
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From simplifying complex permits to safeguarding major gatherings, Rachella’s tailored guidance helps you master event management and deliver with confidence. Let's talk ? rachellathomas.com
??Event Planning Templates
Packed with beginner-friendly templates and tools, Event Kit is the simple and affordable way for event planners to access Rachella's event expertise. Launched in 2020, Event Kit has already helped thousands of people worldwide plan events like pros. Shop ? eventkit.co