Let's keep it positive
Elton Mouna
I focus on doing 2 things really well. Coaching middle-managers in the pub industry & conducting hospitality sector deep-dives (especially involving unravelling the complexities of team dynamics or customer perceptions)
The top brass at CAMRA are a well-intentioned bunch and certainly know how to write a press release that hits the headlines. I refer to a recent press release detailing four out of five people in the UK have experienced a local pub closure in the past five years.
In the notoriously “no-news” month of August, a story like that will without doubt pique the interest of news organisations and fill an hour of any half-decent radio phone-in. The trouble is the headline writers and phone-in presenters tend to put an even more negative spin on what is already a negative story, reframing it to “the end of the pub is nigh” or “shock horror as one pub closes every nanosecond”.
I know CAMRA is only trying to do its best for us and its aim is to highlight high beer duty, high business rates and VAT inequality. That’s all commendable but a press release like that can unfortunately have a double-whammy when the “law of unintended consequences” comes into play.
Let me give you an example. I ran an event earlier this week designed to give something back to an area Remarkable Pubs trades in. In tandem with a local charity that supports young people, I spent the day with four Hackney teenagers highlighting – via a hands-on workshop with other industry colleagues – what a brilliant, opportunity-filled industry the pub and hospitality sector is and how it can make an excellent career choice. The event coincided with the CAMRA press release and subsequent, mainly negative press coverage about pub closures. This resulted in one of the young people asking me in a coffee break if the industry we were discussing held a secure future as he had heard a lot of negative messages recently. It was a terrific question from a bright chap, which I guess illustrates what I am trying to get at. Let’s inspire young people with good, strong, positive messages about our industry and, while we’re at it, let’s also send strong, positive messages to tourists visiting our wonderful country that pubs are alive and definitely worth a visit.
In summary, with a pint of Siren Brewery Broken Dream Breakfast Stout in hand (to prove I read all its press releases) I raise a glass and thank CAMRA for all it does to highlight the issues our industry faces. Perhaps, though, a more positive spin would still get the message across, inspire more people to make a career in our industry, and reinforce in people’s minds that pubs are simply a brilliant, thriving institution.
Soda Pop Engineer
6 年Well said Elton!
London Sales Manager at Purity Brewing Co
6 年Great pubs are thriving and the industry has never been more exciting than it is now in the UK from Bristol to Leeds, The Cotswolds, Birmingham and of course here in London.
Elton, well written piece,? I agree that CAMRA probably do view life through a narrower lens than many others in the industry, and there are indeed a wealth of positives to celebrate. Although many pubs have closed since I started working in the On-Premise, some time last century, many pubs today offer much more quality, variety and experience than ever before, certainly with a broader range of products. Glad to see you are connected with some future talent; the hospitality industry still represents as great a career with as many great opportunities as ever....I can remember most of the pubs I steered as a young area manager offered simply Skol, XXXX, Lowenbrau (sometimes), keg Tetley and John Bull, and absolutely no food, occasional real ale if lucky, certainly nothing "craft" flavoured. Perhaps CAMRA should consider progress against this dismal canvas! Best Wishes as always. Steve