Let the ServiceNow GenAI steer your wheel

GenAI is relatively new to the ServiceNow platform but it doesn't mean you can't already enjoy its perks. With #GenAI in the driver's seat, you can benefit from several advancements and automations, allowing you to focus on other matters within your organisation. So, how to make the platform work for you and what to expect? Let's have a look at it together.

ServiceNow GenAI-powered possibilities

The topic of GenAI keeps growing and touching more and more parts of ServiceNow. It would be hard to explore all of them now so let's focus on the key ones:

1. Knowledge on-demand - The right information at the right time – that’s the magic of contextual knowledge sharing. GenAI personalises the knowledge experience, tailoring information to the specific needs of each user. Imagine self-service portals that intelligently suggest relevant articles based on a user’s search query or past interactions.
2. Early detection and prevention - GenAI automates the identification of potential issues by continuously monitoring system performance, user activity, and other key metrics. Imagine automated scripts scanning for anomalies or error messages, allowing you to address potential issues before they escalate into major problems.
3. Tailoring the service experience - GenAI allows you to personalise user experiences by leveraging its intelligent capabilities, such as unveiling user preferences, predictive insights & adaptive communication.
4. AI-powered incident identification - GenAI leverages AI to swiftly identify and categorise incidents based on historical data and real-time analysis. ServiceNow Issue Auto Resolution identifies and categorises incidents using Machine Learning and AI, suggesting solutions or taking actions (e.g. restarting a service). Learn more →

ServiceNow GenAI in practice

We realise it all sounds good in theory so together with our Lead Consultant, Peter Nicolai Skovgaard , we decided to put all that theory into practice and present you with 5 practical use cases of how to utilise GenAI in your ServiceNow instance.

Join us for 30 minutes on May 14th to explore and understand the potential of ServiceNow GenAI right now. You can register below:

Deep-dive into the topic

If you want to know even more about ServiceNow's GenAI, explore our free eBook - "Service without limits: ServiceNow's GenAI revolution".

Any questions? Just reach out to our team!