Let other's save their face

Day before yesterday there was an issue in the development environment and I was looking at the issue. This environment issue was an important blocker because there was a planned production scheduled this week.

When I was trying figure out what could be the issue. One of my team mate has come and said he accidentally deleted a configuration on a portal where we store the environment configurations for 3rd Party Product. Initially he thought it's a reversible issue, but at the end it took more time to find out what is the best way to restore the configuration. This because it's a third party product and the team owns it wasn't aware of how the deleted configuration to be restored.

When i was working on the issue with the team to solve this issue, every one from our team and other team members was asking who had deleted it.

"I said it has been deleted by someone and told them this will be restored very shortly"

And the issue got fixed by restoring the backup with series of other relevant activities. Other team's members was talking themselves that i had deleted those myself :) It's all the perceptions, i smiled and focused on fixing the issue.

"The issue now fixed successfully!"

After sometime the guy was approached me and thanked & appreciated how i handled the issue and saved him an unnecessary pressure from people.

Adding to it he admitted to team members that he has done the mistake the very next day and bought us Doughnut.

The guy is now more connected than earlier which is a very important in team work. If establishing a trustworthy connections is that simple i am going to repeat this all of the time.