Lessons from Lifelong Reads:

Philip B. Crosby's Quality Is Free

ISO 55001 and ISO 41001 Implementation

In the realm of Facilities Management, quality isn't just a catchphrase; it's the very essence that defines our work. Over the past few weeks, we've delved into Philip B. Crosby's four absolutes of quality management from his book "Quality Is Free" and how they resonate profoundly with Facilities Management.

In Facilities Management, we've taken the commitment to quality a step further by implementing ISO 55001 for Asset Management and ISO 41001 for Facilities Management. These internationally recognized standards provide a structured framework for quality assurance. These quality frameworks complement Philip B. Crosby's absolutes, reinforcing our commitment to quality, excellence, and client satisfaction. By integrating these standards into our operations, we continue to evolve and provide the best possible support and services to our valued clients.

The Four Quality Management Absolutes in Facilities Management:

1. Quality Defined as Conformance to Requirements: We align quality with meeting precise client needs and preferences. Success lies in how well we conform to these requirements, ensuring optimal building functionality and a safe, comfortable work environment.
2. Prevention Over Appraisal: Facilities Management embraces proactive prevention, not just inspection and correction. Robust preventive maintenance, regular inspections, and issue identification help us enhance asset lifespan and minimize disruptions.
3. Zero Defects Performance Standard: We set our performance bar at zero defects, leaving no room for "close enough." Our unwavering commitment is to deliver excellence across all aspects, ensuring client satisfaction.

Measuring Quality Through Nonconformance Costs: Facilities Management employs a data-driven approach to quality measurement. We recognize that quality's true measure lies in the costs of not conforming to standards. Our focus is on delivering services that minimize these costs and maximize value for clients by addressing nonconformance promptly.