Lessons from a Car Wash

Yesterday, I took the car for some much-needed TLC at my neighborhood car wash. What I thought would be a quick, forgettable errand turned into a moment that lingered, reminding me of the small but impactful principles that shape life and work.

The usual team of five greeted me with an enthusiastic “Happy New Year, Kakak!”—a greeting that immediately made me smile because, let’s be honest, I’m far more aunty than kakak. To top it off, they handed me a small bag of Chinese New Year goodies—and with that, gave me plenty to think about as I watched them wash my car.

1. Connection Creates Meaning

At the heart of every interaction is the desire to be recognised, even in the smallest ways. The boys’ cheerful greeting wasn’t scripted—it felt genuine, and that authenticity turned an everyday interaction into something memorable. Whether it’s with colleagues, clients, or loved ones, small, sincere gestures build relationships that truly last.

2. Consistency Builds Trust

I’ve been returning to this car wash for years, not just because they do a great job but because they quietly go above and beyond—polishing out scratches or double-checking details without needing to be asked. Their commitment to doing things well, every single time, is what keeps me coming back. In leadership, as in service, reliability builds trust and keeps people coming back.

3. Small Gestures, Big Impressions

The unexpected bag of oranges and cheerful “lucky lucky lucky” as I drove away didn’t just make me laugh—it brightened my mood for the rest of the day. In the workplace, it’s these little things—a note of encouragement, an unexpected thank-you—that leave a lasting impression.

4. Go Beyond the Expected

I went in for a clean car but left with something much more: a sense of being valued. That’s the beauty of going the extra mile—it doesn’t have to be big or extravagant, but it can make all the difference. Leadership is about finding these moments to surprise and delight, leaving lasting impressions on your team, your clients, and your community.

These moments may seem small, but they carry real significance. They reminded me how the simplest actions can elevate someone’s day, deepen trust, and create meaningful connections. Whether it’s at work or in life, it’s often the smallest things that leave the biggest impressions—a quiet reminder of the thoughtfulness we can bring into how we show up for others every day.

#Reflections #Authenticity #Trust #Leadership #Impressions #Connections